To fully use this screen, you must add the following permissions to your account:

  • View Invoices
  • Read Payment Information
  • Update Payment Information

Assign A User as the Primary Billing Contact

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users. 
  3. Locate and hover over the desired user. 
  4. Click the vertical ellipses. 
  5. Select Set as Primary Billing Contact. 
  6. Click OK. 

Troubleshooting

If you do not see any invoices in the Invoices + Payments screen, consider that: 

  • An invoice has not been created for your account.
    • Armor is responsible for adding invoices into your AMP account. 
  • You do not have permissions to view invoices.
    • You must have the View Invoices permission enabled to view invoices. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions.

Marketplace Listings 

If you do not recognize a product listed in your invoice, consider that the invoice may display a different name for the product. 

Review the following table to understand the different terms associated with a particular add-on product or feature. 

NameAlternate names
Log Management
  • LogRetention13mo
  • Compliance Professional 
  • Data & Log Management
Log Management 30-day Retention
  • LogRetention30day
  • Log Management Essentials
  • Data & Log Management
Intelligent Security Model and Support
  • Intelligent Security Model 
  • ISM
  • Core ISM

When you order a virtual machine, you are also ordering ISM for the virtual machine. Prices for ISM will vary based on the number of virtual machines you have ordered. IMS pricing is based on the following tiered structure:

TierNumber of virtual  machines
11 - 10
211 - 25
326 - 100
4101- 250
5251 - 500
6500 +
Navis PCI Vulnerability Scans
  • Coalfire Vulnerability Scanning
Persistent Encryption Expert Agent
  • Persistent Data Encryption Agent
Virtual Load Balancer
  • Load Balancer (Brocade)


Generation 3 Invoices

If you are an upgraded user and you want to view a Generation 3 invoice, then you can send a support ticket in the Armor Management Portal (AMP) and request to view a Generation 3 invoice.

  • Armor Support can only retrieve invoices from the previous 6 months.
  • To learn how to send a support ticket, see Support Tickets.