Home > AMP Account User Guides > Invoices + Payments

To fully use this screen, you must add the following permissions to your account:

View Invoices
Read Payment Information
Update Payment Information

View an invoice

You can view current and previous invoices, including paid and unpaid invoices.

In the Armor Management Portal (AMP), in the left-side navigation, click Account.
Click Invoices + Payments.
Locate and select the desired invoice.
In the Invoice details screen, you can review the details for your invoice.

Understand your invoice

Invoice header

The invoice header appears at the top of the invoice and displays general information related to the invoice.

COLUMN

DESCRIPTION

Invoice #

This column displays the system generated number that is associated with the invoice.

A PAID label next to the invoice number indicates that the invoice has been paid.

Invoice Date

This column displays the date that the invoice was generated.

Service Dates

This column displays the service start date and end date for the billing period associated with this invoice.

Bill To

This column displays the following information:

Account name
Account number
Purchase order (PO) number, if applicable
Bill To address associated with the account

The Bill To address may be the same as the Sold To address.

Sold To

This column displays the following information:

Account name
Account number
Purchase order (PO) number, if applicable
Sold To address associated with the account

The Sold To address may be the same as the Bill To address.

Legend

The legend provides a color-coded reference for Armor product categories.

Armor Complete

Instance / Appliance refers to virtual machines.
Disk refers to additional storage space in a virtual machine.
Security / Compliance refers to log collection, vulnerability scanning, SSL certificates, and encryption.
Network refers to SSL VPN accounts, IP addresses, DNS services, and load balancers.
Other refers to IPRM (Dynamic Threat Blocking), SQL Servers, other non-categorized products, and credits / discounts.

Armor Anywhere

Security / Compliance refers to Armor Anywhere core services.
Other refers to add-on products, features, and credits / discounts.

Invoice details

This section only applies to Armor Complete users.

For Armor Complete, invoices are organized by workload, tier, and location of the virtual machine.

Workload displays the workload associated with the virtual machine.
Tier displays the tier associated with the workload.
Location displays the physical location of the invoice items.

This section of the invoice lists the charges for:

Virtual machines
Virtual machine storage
IP addresses
Log Management
Intelligent Security and Support
Remote Desktop Services

COLUMN

DESCRIPTION

Add-ons

For Armor Complete, this section of the invoice lists charges for additional features or add-on products for a virtual machine, such as:

SSL VPN accounts
Advanced Backup
Vulnerability scans

For Armor Anywhere, this section of the invoice lists charges for CORE services, as well as additional features or add-on products.

COLUMN	DESCRIPTION
Category	This column displays the product category associated with the invoice line item.
Product Name / Description	This column displays the product name and description of the invoice line item. For virtual machines, the hyperlinked virtual machine friendly name and virtual machine ID will also display.
Service Period	This column displays the billing period associated with the invoice line item.
Rate	This column displays the rate of the invoice line item.
Qty	This column displays the quantity of the invoice line item.
Item Total	This column displays the total amount being billed for the invoice line item.

Credits + discounts

If a credit or discount has been applied to the full invoice, then the related details will display in the Credits + Discounts section.

COLUMN

DESCRIPTION

Invoice footer

The invoice footer appears at the bottom of the invoice and displays general information related to the invoice.

FIELD	DESCRIPTION
Remit To	This column displays Armor's address where payments should be sent.
Invoice Sub Total	The total of all items reflected on the invoice. This total does not include any credits or discounts.
Credits + Discounts	The total amount of credits and discounts reflected on the invoice (if applicable).
Invoice Total	The sum of all invoice line items, credits, and discounts.

Receive invoice and billing notifications

Armor recommends that you sign up for billing notifications to receive an update when:

An invoice has posted.
An invoice is past due (2, 10, 15, 25, and 30 days).
A payment method will soon expire (1, 15, and 30 days).

In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
Click Settings.
Click Notification Preferences.
Next to Billing, use the slider to make your desired changes.
- Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP).
- Select Email to receive notifications through email.
- You can select both notification options.
Click Update Notification Preference to save your changes.

Assign a user as the primary billing contact

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice.

In the Armor Management Portal (AMP), in the left-side navigation, click Account.
Click Users.
Locate and hover over the desired user.
Click the vertical ellipses.
Select Set as Primary Billing Contact.
Click OK.

Export an invoice

You can export the data for Open Invoices, Recent Invoices, and Recent Payments.

In the Armor Management Portal, in the left-side navigation, click Account.
Click Invoices + Payments.
(Optional) Use the filter function to customize the data displayed.
Click CSV.
You have the option to export all data (All) or only the data that appears on the current screen (Current Set).

Troubleshoot Invoices + Payments screen

If you do not see any invoices in the Invoices + Payments screen, consider that:

An invoice has not been created for your account.
- Armor is responsible for adding invoices into your AMP account.
You do not have permissions to view invoices.
- You must have the View Invoices permission enabled to view invoices. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions (Armor Complete).

Generation 3 invoices

If you are an upgraded user and you want to view a Generation 3 invoice, there are two ways to view the invoice:

If you upgraded to Generation 4 less than 30 days ago, you can still access my.armor.com to view and export the invoice.
If you upgraded to Generation 4 over 30 days ago, you can send a support ticket in the Armor Management Portal (AMP) and request to view a Generation 3 invoice.
- Armor Support can only retrieve invoices from the previous 6 months.
- To learn how to send a support ticket, see Support Tickets.

Marketplace listings

If you do not recognize a product listed in your invoice, consider that the invoice may display a different name for the product.

Review the following table to understand the different terms associated with a particular add-on product or feature.

Name	Alternate names
Log Management	LogRetention13mo Compliance Professional Data & Log Management
Log Management 30-day Retention	LogRetention30day Log Management Essentials Data & Log Management
Intelligent Security Model and Support	ISM Intelligent Security Model Core ISM When you order a virtual machine, in addition to the actual virtual machine, you are also purchasing support and services. This item represents the additional cost of your virtual machine.
Navis PCI Vulnerability Scans	Coalfire Vulnerability Scanning
Persistent Encryption Expert Agent	Persistent Data Encryption Agent
Virtual Load Balancer	Load Balancer (Brocade)