In the Armor Management Portal (AMP), in the left-side navigation, click Support.
Click Create A Ticket.
A new tab will appear in your web browser.
In the top right corner of the Armor Ticketing System screen, click the Open AMP button to easily return to your AMP account. A new tab will appear in your web browser.
On the Armor Ticketing System screen, review the categories for ticket request types. These request types are used internally to automatically route your ticket to the appropriate department for a more efficient response.
Support for Urgent Issues
Outage - Report an Outage
Performance Issue - Report device performance or degradation issue
General Incident - Report an Unlisted Incident
Potential Security Incident - Report a Potential Security Issue
Armor Services - Armor Agent Services, Logging, Monitoring, etc.
VPN - VPN Inquiries
Armor Portal - AMP Inquiries and Requests
WAF - WAF Exceptions and Requests
Firewall - Inquiries on Self-Service Firewall Rules
Backup Service -Backup Services Request
Disaster Recovery Service
DNS - Add/Configure DNS Records
Encryption Service - Encryption Service Request
Load Balancer - Load Balancer Appliance Request
OS Patching / Updates - Request for OS Patching and Updates