Create and invite a user account



Accept and complete a user invitation


Remove a newly created / invited user from your account

You can remove a user account that is in the Invited status or Enabled status.  

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Locate the newly created user. 
  4. Hover over the user, and then click the vertical ellipses. 
  5. Select Remove User from Account
  6. Click OK.  


Enable or disable a user account 

A user cannot disable or enable their own user account.

When you disable a user, you also disable the ability to edit their roles. You cannot add or remove a disabled user's roles.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Locate and hover over the desired user.
  4. Click the vertical ellipses.
  5. Click Enable or Disable
  6. Click OK.

After you disable a user, you can then remove a user from your account. 

A user cannot remove their own user account.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Users
  3. Locate and hover over the desired user. 
  4. Click the vertical ellipses. 
  5. Select Remove User from Account
  6. Click OK



Create and Invite a New Sub-Account (Add New Customer)

For Armor Partners looking to create new Customer Accounts, follow these instructions to create a Sub-Account in the Armor Management Portal. 


  1. Login to the Armor Management Portal (AMP)

    For Internal Management Console (IMC) users, log into IMC and select the appropriate Partner account using the account context selector. 

  2. Navigate to the Sub-Accounts section in the Customer Account section

    1. Account > Sub-Accounts

  3. Click the icon to start

  4. Fill out the “New Account” form

    1. Any section with “*” is a required field and will need to be populated before you are able to create the account.


    2. Review the table below for field descriptions:
      The Relationship Entity and Product Line fields will be auto-populated.

      Field NameDescription
      Company NameCompany Name Company name of new customer's account
      Address Line 1 and 2Street number and Suite (if applicable) of new customer's account
      City, Country, State, Postal CodeGeographic/Postal information of new customer's account
      Company Phone / WebsiteTelephone number and web address for the new customer's account
      First Name / Last NameFirst and Last name for the Primary Point of Contact (POC) of the new customer's account
      Email / TitleEmail address and title of the Primary POC of the new customer's account
      Auto-Accept User Invite ToggleWhen using this feature, the user will be automatically enabled, bypassing the email invitation process.
      CurrencyUse the drop-down to select between USD and GBP for account billing for the new customer's account
      ChannelUse the drop-down to select the company/industry type of the new customer's account
      LocationLocation of new Sub-Account data center of the new customer's account
  5. Click Create Account. 

  6. When you submit the account the following actions will happen:

    1. Armor account will be created

    2. Billing account will be created

    3. Salesforce will be updated with the Armor account id.

      1. This will be displayed in Salesforce in the general section in the Account Number field.

      2. Account status will be updated to “Active”

    4. An email will be sent that will welcome them to Armor and direct them to the account signup page.

      1. They are required to complete this before they can have access to Armor services.

  7. The account setup as a partner customer and linked to the partner account

  8. The account will be assigned to the product catalog(s) the partner is assigned to