Armor Ticketing System
The Armor Ticketing System has been updated to provide a variety of support-related enhancements. With the updated ticketing system, you can expect fewer, yet more meaningful emails, along with faster ticket routing and better ticket categorization.
Additionally, with this release:
- Previously closed tickets were officially archived within AMP.
- Open or unresolved tickets were upgraded to the updated ticketing platform.
- Organizations (Admin, Technical, Billing, and Security) have been established in AMP, to help manage ticket notifications.
Review the FAQs associated with this release.
To learn more about the Tickets screen, including how to send a support ticket, see Armor Support.