As an AMP user, there are three ways to become associated with a ticket:
As an individual user associated with a ticket, you will automatically receive email notifications for the ticket. This default configuration will allow you to receive an email for every update related to the ticket.
As a member of an organization, when a support ticket is shared with your organization, you will receive an initial email notification for that ticket; however, to receive future notifications, you must manually subscribe for that particular ticket.
Add or remove yourself from a support ticket
Add or remove another user from a group notification