Home > Armor Anywhere - Product User Guide > Health Overview Dashboard (Armor Anywhere) > Protection Dashboard (Armor Anywhere)

Overview

In the Protection screen, the Protection score focuses on the stability of Armor services to determine if 

For Armor Anywhere, the Protection scores focuses on the following services:  


Improve your Protection score 

You can use the information below to troubleshoot the issues displayed in the Protection screen. 

Armor recommends that you troubleshoot these issues to:

Review each step to troubleshoot your problem. If the first step does not resolve the issue, then continue to the second step until the issue has been resolved. As always, you can send a support ticket. 





Intrusion Detection System (IDS)

Armor ServiceIssueRemediation
IDSIDS has not provided a heartbeat in the past 4 hours.

DescriptionCommand
WindowsVerify that the service is running
gsv -displayname *trend*
LinuxVerify that the service is running
ps_axu | grep ds_agent
Windows
& "C:\Program Files\Trend Micro\Deep Security Agent\dsa_query.cmd" -c GetComponentInfo | sls FWDPI
 
Component.FWDPI.dpiRules: 164
Component.FWDPI.driverState: 3
Component.FWDPI.firewallMode: on-tap
Component.FWDPI.mode: on-tap
Linux
[root@ip-172-31-43-60 ~]# /opt/ds_agent/dsa_query -c GetComponentInfo | grep FWDPI
2016-11-18 01:15:47.000000: [Debug/6] | Starting thread 'CScriptThread' with stack size of 1048576 | /build/workspace/Sustain/9.6SP1HF/Build_DSA_96SP1HF_Amazon64/src/dsa/core/threadMgr/Runnable.cpp:587:start | FA6:7F7767397880:*unknown*
Component.FWDPI.dpiRules: 145
Component.FWDPI.driverState: 3
Component.FWDPI.firewallMode: on-tap
Component.FWDPI.mode: on-tap




DescriptionCommand
WindowsVerify the URL endpoint epsec.armor.com
& "C:\Program Files\Trend Micro\Deep Security Agent\dsa_query.cmd" -c GetAgentStatus | sls -pattern url

Confirm connection to the URL
new-object System.Net.Sockets.TcpClient('146.88.106.210', 443)



LinuxVerify the URL endpoint epsec.armor.com
/opt/ds_agent/dsa_query -c GetAgentStatus | grep AgentStatus.dsmUrl

Confirm connection to the URLtelnet 146.88.106.210 443

DescriptionCommand
WindowsVerify a 200 response
PS C:\Users\Administrator> & "C:\Program Files\Trend Micro\Deep Security Agent\dsa_control.cmd" -m
HTTP Status: 200 - OK
Response:
Manager contact has been scheduled to occur in the next few seconds.
LinuxVerify a 200 response
/opt/ds_agent/dsa_control -m
IDSIDS is installed but has not been configured.

DescriptionCommand
WindowsVerify that the service is running
gsv -displayname *trend*
LinuxVerify that the service is running
ps_axu | grep ds_agent

DescriptionCommand
WindowsVerify the URL endpoint epsec.armor.com
& "C:\Program Files\Trend Micro\Deep Security Agent\dsa_query.cmd" -c GetAgentStatus | sls -pattern url

Confirm connection to the URL
new-object System.Net.Sockets.TcpClient('146.88.106.210', 443)



LinuxVerify the URL endpoint epsec.armor.com
/opt/ds_agent/dsa_query -c GetAgentStatus | grep AgentStatus.dsmUrl

Confirm connection to the URLtelnet 146.88.106.210 443

DescriptionCommand
WindowsVerify a 200 response
PS C:\Users\Administrator> & "C:\Program Files\Trend Micro\Deep Security Agent\dsa_control.cmd" -m
HTTP Status: 200 - OK
Response:
Manager contact has been scheduled to occur in the next few seconds.
LinuxVerify a 200 response
/opt/ds_agent/dsa_control -m
IDSIDS is not installed or enabled.

DescriptionCommand
WindowsVerify that the service is running
gsv -displayname *trend*
LinuxVerify that the service is running
ps_axu | grep ds_agent

DescriptionCommand
WindowsVerify the URL endpoint epsec.armor.com
& "C:\Program Files\Trend Micro\Deep Security Agent\dsa_query.cmd" -c GetAgentStatus | sls -pattern url

Confirm connection to the URL
new-object System.Net.Sockets.TcpClient('146.88.106.210', 443)



LinuxVerify the URL endpoint epsec.armor.com
/opt/ds_agent/dsa_query -c GetAgentStatus | grep AgentStatus.dsmUrl

Confirm connection to the URLtelnet 146.88.106.210 443
Windows
PS C:\Users\Administrator> & "C:\Program Files\Trend Micro\Deep Security Agent\dsa_control.cmd" -m
HTTP Status: 200 - OK
Response:
Manager contact has been scheduled to occur in the next few seconds.
Linux
/opt/ds_agent/dsa_control -m



Vulnerability Scanning

Armor ServiceIssueRemediation
Vulnerability ScanningIf IR Agent is not installed
Windows
  • IR Agent files are located within C:\Program Files\Rapid7
  • The IR Agent service name is "Rapid7 Insight Agent"
Linux
  • IR Agent files are located within /opt/rapid7/ir_agent
  • IR Agent logs are located within /opt/rapid7/ir_agent/agent.log*
  • Upgrade logs are one level above, within /opt/rapid7/upgrade*
PortDestination
443/tcp (IR Agent)
  • endpoint.ingress.rapid7.com *
    • (United States)

  • eu.endpoint.ingress.rapid7.com *
    • (Europe, Middle East, Africa)

* The agent will perform a lookup to the applicable DNS entry, which may resolve to one of multiple Amazon Web Services based subnets. As a result, if your firewall does not support outbound filtering by domain name, then you may need to open all outbound traffic to 443/tcp to accommodate this service.

Vulnerability ScanningThe Vulnerability Scanning agent did not run during the most recent scan.
Windows
  • IR Agent files are located within C:\Program Files\Rapid7
  • The IR Agent service name is "Rapid7 Insight Agent"
Linux
  • IR Agent files are located within /opt/rapid7/ir_agent
  • IR Agent logs are located within /opt/rapid7/ir_agent/agent.log*
  • Upgrade logs are one level above, within /opt/rapid7/upgrade*
PortDestination
443/tcp (IR Agent)
  • endpoint.ingress.rapid7.com *
    • (United States)

  • eu.endpoint.ingress.rapid7.com *
    • (Europe, Middle East, Africa)

* The agent will perform a lookup to the applicable DNS entry, which may resolve to one of multiple Amazon Web Services based subnets. As a result, if your firewall does not support outbound filtering by domain name, then you may need to open all outbound traffic to 443/tcp to accommodate this service.

If you are still unable to troubleshoot the issue, then please open a support ticket.

To learn how to send a support ticket, see Support Tickets.