Home > Armor Complete - Product User Guide > Disaster Recovery (upgraded users) (external draft) > Disaster Recovery (upgraded users) (external draft)

This document only applies to upgraded users.

Overview

Armor, along with Zerto, provides a fully managed continuous data replication (disaster recovery) service.

At a high-level, this service replicates your resources in a failover site to help you:

This service replicates the following resources from your production environment into the failover site: 

Resource typeSpecific components
Infrastructure
  • Workloads
  • Virtual machines
Networking
  • IP addresses
  • L2L VPN
  • SSL/VPN
Security 
  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management

If there is an outage in your primary data center, and you continue to work with your infrastructure in the failover site, then any modifications you make will be not replicated in the primary data center once the outage has been resolved.

Typically, the failover site is the closest data center to your primary data center. Currently, Armor offers this service in the following locations: 

Primary data centerDefault failover site
Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Prerequisites

Before your order this add-on product, consider the following scenarios: 


Order Continuous Server Replication (Disaster Recovery)

If your Gen 3 virtual machines were subscribed to Continuous Server Replication (Disaster Recovery), then as part of the upgrade process, Armor has automatically subscribed those virtual machines to Continuous Server Replication (Disaster Recovery) in Gen 4. In this case, you do not need to order Continuous Server Replication (Disaster Recovery). However, for any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for new Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery). 

You can order Continuous Server Replication (Disaster Recovery) from the Virtual Machine Details screen in the Armor Management Portal (AMP).

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Infrastructure
  2. Click Virtual Machines
  3. Locate and select the desired virtual machine.
  4. Next to the virtual machine name, click the gear icon. 
  5. Select Add Continuous Replication.
  6. In the drop-down menu, confirm the desired virtual machine. 
  7. Review the information, including pricing information, and then select Submit
  8. To confirm that this service was activated:
    1. Return to the Virtual Machine Details screen for the desired virtual machine. 
    2. Click the Continuous Server Replication tab.
    3. Review the status for Server Replication
  9. (Optional) Armor recommends that after your add-on product has been fully provisioned, you should request a test failover, simply to verify the service. 

Request and view a test failover 

You can request a test failover to meet compliance requirements or to verify that the add-on product was successfully provisioned. 

After a successful test failover, you can view and confirm the test failover in the Armor Management Portal (AMP). 

During a test failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Test Failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines
  11. Click the Test virtual machine. 
  12. (Optional) To access the virtual machine in the failover site, you must download and install the Gen 4 SSL/VPN client for the failover site. 
  13. To terminate the test failover, create a support ticket and indicate your interest to end the test failover. 
  14. (Optional) You can request Armor to send you a certificate that you can use for compliance reasons. 
    1. Create a support ticket and and indicate your interest to receive a certificate. 


ColumnDescription
Server Replication
Protected Site
Recovery Site
Status
Current RPO (Recovery point objective)



Request and view a live failover

You can request failover to troubleshoot during an outage in your primary data center. 

During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 

During a live failover, Armor recommends that you do not make any changes to your failover virtual machine. Any change you make will not replicated in the primary virtual machine.

After a successful failover, you can view and confirm the failover in the Armor Management Portal (AMP). 

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Live Failover or Request for a Test Failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines
  11. Click the Test virtual machine. 

Troubleshoot Continuous Server Replication tab

If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 


Frequently asked questions

I had Continuous Server Replication (Disaster Recovery) in my Gen 3 (my.armor.com) environment. Do I need to order this add-on product again in my Gen 4 (amp.armor.com) environment?

In short, no. As part of the upgrade process, Armor automatically subscribes your corresponding virtual machines to Continuous Server Replication (Disaster Recovery) in Gen 4. 

For any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for newly created Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery) in AMP. 

To learn how to order, see Disaster Recovery (upgraded users) (external draft).


How do I order Continuous Server Replication (Disaster Recovery) and request a failover? 

In short, you can order the Continuous Server Replication (Disaster Recovery) add-on product in the Armor Management Portal (AMP). Once this add-on product has been fully provisioned, you can submit a support ticket to request a failover. Armor Support will coordinate with you to establish expectations and timelines. 

To learn how to order Continuous Server Replication (Disaster Recovery), as well as request a failover, see Disaster Recovery (upgraded users) (external draft).


If my primary data center is down, does Armor automatically perform a failover?  

Although Armor will notify you about a data center outage, you are still responsible for communicating a failover request to Armor.

Similarly, although Armor will notify you about the end of a data center outage, you must contact Armor to terminate the failover. 


If I make a change while working in the failover site, will that change be reflected in the primary site? 

In short, no. After a failover is complete, Armor removes the failover virtual machine from the Armor Management Portal (AMP). As a result, any change you make to your failover virtual machine will not reflected in the primary virtual machine. 


How do I terminate a failover?  

You must submit a request to Armor Support and indicate your interested to terminte the failover.


How does Continuous Server Replication (Disaster Recovery) affect how information is displayed in AMP?

Each virtual machine that is created contains a unique agent ID. During a failover, your virtual machine is essentially recreated in the failover site, which means this virtual machine will contain a new agent ID. After a failover, your virtual machine is recreated (again) in the primary site, with a new agent ID. As a result of these different agent IDs, there may be some discrepancies between the information that is displayed in AMP.  

For example, in the Log Management screen in AMP, you may notice multiple entries for the same virtual machine. Although log collection is taking place and the friendly name of the virtual machine still appears, the collected logs are corresponding to different agent IDs, which is why there are multiple entries for the seemingly same virtual machine.   


How do I access a failover virtual machine? 

Similar to accessing a primary virtual machine, you must download and install an SSL/VPN client that corresponds to the failover site.

To access a failover virtual machine, you cannot use the Gen 3 (my.armor.com) SSL/VPN client. You can only use the Gen 4 (amp.armor.com) SSL/VPN client.

To learn how to download and install an SSL/VPN client in Gen 4, see SSL/VPN.



What aspects of my environment are replicated into the failover site? 


How long does it take my for environment to be replicated in the failover site?