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Security Incidents

The Incidents widget displays open or pending support tickets that are considered security incidents. Internally, Armor Support labels certain support tickets as security incidents. Based on the recommendation of Armor Support, these security incidents are labeled with a severity rating, and then displayed in the Security Dashboard.

You will only see Security Incidents if you are listed as a recipient on the support ticket or if you opened the support ticket. 

You can click a severity type, and then you will be redirected to the Security Incident screen with the table already filtered based on the severity type you selected.

To learn more about the Security Incident screen, see Security Incidents.


The Security Dashboard in the Armor Management Portal (AMP) displays the various statuses of your virtual machines: 

  • Green indicates a virtual machine in a Secured status.
  • Yellow indicates a virtual machine in a Warning status. 
  • Red indicates a virtual machine in a Critical status.

Virtual Machine status

The overall status of your virtual machine is based on the individual status of your virtual machine's subcomponents. Your virtual machine contains three subcomponents:

  • Malware Protection
  • FIM
  • Patching

Armor reviews the status of your three subcomponents and labels your virtual machine based on the status of your most critical subcomponent.

For example, if Malware Protection and FIM are both in a Secured status, but Patching is in a Critical status, then overall, your virtual machine is labeled as Critical.

In another example, if Malware Protection is in a Critical status, FIM is in a Warning status, and Patching is in a Secured status, then overall, your virtual machine is labeled as Critical

Malware Protection status

Troubleshoot Malware Protection

FIM status

Troubleshoot FIM 

Patching status