Overview
The Security Dashboard in the Armor Management Portal (AMP) displays the various statuses of your virtual machines:
- Green indicates a virtual machine in a Secured status.
- Yellow indicates a virtual machine in a Warning status.
- Red indicates a virtual machine in a Critical status.
Virtual Machine status
The overall status of your virtual machine is based on the individual status of your virtual machine's subcomponents. Your virtual machine contains three subcomponents:
- Anti-Malware
- FIM
- Patching
Armor reviews the status of your three subcomponents and labels your virtual machine based on the status of your most critical subcomponent.
For example, if Anti-Malware and FIM are both in a Secured status, but Patching is in a Critical status, then overall, your virtual machine is labeled as Critical.
In another example, if Anti-Malware is in a Critical status, FIM is in a Warning status, and Patching is in a Secured status, then overall, your virtual machine is labeled as Critical.
Anti-Malware status
The Anti-Malware status can change based on the following two conditions:
- The date of your last scan
- The date that Armor last received your data
Condition 1 - Date of last scan
If the last scan for Anti-Malware took place between 7 to 13 days ago, then the Anti-Malware status changes from Secured to Warning.
If the last scan for Anti-Malware took place 14 days ago or more, then the Anti-Malware status changes from Warning to Critical.
Date of last scan | Security status |
---|---|
7 to 13 days ago | Warning |
14 days or more | Critical |
Condition 2 - Date that Armor last received your data
If Armor last received data between 24 to 48 hours ago, then the Anti-Malware status changes from Secured to Warning.
If Armor last received data over 48 hours ago, then the Anti-Malware status changes from Warning to Critical.
Date of Armor receiving your data | Security status |
---|---|
24 to 48 hours ago | Warning |
Over 48 hours | Critical |
Armor labels the Anti-Malware status based on the worst status of the two conditions. For example, if the date of your last scan was 9 days ago, but Armor last received your data 72 hours ago, then overall, the Anti-Malware status is Critical.
Troubleshoot Anti-Malware
Armor troubleshoots virtual machines that contain Anti-Malware subcomponents in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.
- In the Armor Management Portal (AMP), at the bottom, click New.
- Click Ticket.
- In Ticket Subject, enter a descriptive name.
- In Add Recipient, enter the email address of additional users who should receive support updates.
- In Ticket Explanation, enter useful details that can help Armor troubleshoot the problem quickly, especially the name of the virtual name.
- Click Attach File to add relevant images of your issue, such as the code or error message.
- Click Create Ticket.
- To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications.
FIM status
Armor determines the status of FIM based on how long FIM has been offline.
- If FIM is offline for 2 to 7 days, then the FIM status changes from Secured to Warning.
- If FIM is offline for 8 days or more, then the FIM status changes from Warning to Critical.
Length of offline status | Security Status |
---|---|
2 to 7 days | Warning |
8 days or more | Critical |
Troubleshoot FIM
Armor troubleshoots virtual machines that contain FIM subcomponents in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.
- In the Armor Management Portal (AMP), at the bottom, click New.
- Click Ticket.
- In Ticket Subject, enter a descriptive name.
- In Add Recipient, enter the email address of additional users who should receive support updates.
- In Ticket Explanation, enter useful details that can help Armor troubleshoot the problem quickly, especially the name of the virtual name.
- Click Attach File to add relevant images of your issue, such as the code or error message.
- Click Create Ticket.
- To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications.