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Armor Knowledge Base


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Create a support ticket

To receive technical support, Armor recommends that you submit a support ticket via the Armor user interface. 

  1. In the Armor user interface, at the bottom, click New
  2. Click Ticket
  3.  In Ticket Subject, enter a descriptive name. 
  4. In Add Recipient, enter the email address of additional users who should receive support updates. 
  5. In Ticket Explanation, enter useful details that can help Armor troubleshoot the problem quickly. For example, consider the following questions: 
    • What is the specific issue? 
    • What are the steps to reproduce the issue? 
    • What is the level of business impact? 
    • Are there additional contacts that should be notified? 
    • Have there been any troubleshooting steps already performed? 
    • Are there any error messages or screenshots to share?
  6. Click Attach File to add relevant images of your issue, such as the code or error message. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications

 


View a support ticket

To view the status of a support ticket: 

  1. In the Armor user interface, in the left-side navigation, click Support
  2. Click Tickets + Notifications

 


 

Add a recipient to an existing support ticket

To view the status of a support ticket: 

  1. In the Armor user interface, in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Search for the desired ticket. 
  4. Click the desired ticket. 
  5. In Add Recipient, enter the name of the recipient, and then select the name. 
    • To remove a recipient, click the corresponding trash icon.