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To fully use this screen, you must add the following permissions to your account:

  • View Invoices
  • Read Payment Information
  • Update Payment Information

Invoice Details

This section only applies to Armor Complete users.

For Armor Complete, invoices are organized by workload, tier, and location of the virtual machine.

  • Workload displays the workload associated with the virtual machine.
  • Tier displays the tier associated with the workload.
  • Location displays the physical location of the invoice items.

This section of the invoice lists the charges for: 

  • Virtual machines
  • Virtual machine storage 
  • IP addresses
  • Log Management
  • Intelligent Security and Support 
  • Remote Desktop Services

This column displays the product category associated with the invoice line item.

Product Name / Description

This column displays the product name and description of the invoice line item.

For virtual machines, the hyperlinked virtual machine friendly name and virtual machine ID will also display.

For Armor Anywhere users, you can export usage details for your virtual machines. To learn more, see Export usage data.

Service PeriodThis column displays the billing period associated with the invoice line item.
RateThis column displays the rate of the invoice line item.
QtyThis column displays the quantity of the invoice line item.

Item Total

This column displays the total amount being billed for the invoice line item.

The total cost for each individual virtual machine will be reflected in Total Cost Per Virtual Machine/Appliance.

Receive Invoice and Billing Notifications

Armor recommends that you sign up for billing notifications to receive an update when: 

  • An invoice has posted. 
  • An invoice is past due (2, 10, 15, 25, and 30 days).
  • A payment method will soon expire (1, 15, and 30 days).
  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings
  3. Click Notification Preferences.
  4. Next to Billing, use the slider to make your desired changes. 
    • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP). 
    • Select Email to receive notifications through email. 
    • You can select both notification options.
  5. Click Update Notification Preference to save your changes. 

Assign An User as the Primary Billing Contact 

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users
  3. Locate and hover over the desired user. 
  4. Click the vertical ellipses. 
  5. Select Set as Primary Billing Contact
  6. Click OK

Export Invoice Summary

You can export summarized data for all of your invoices, both paid and unpaid.

  1. In the Armor Management Portal, in the left-side navigation, click Account.
  2. Click Invoices + Payments.
  3. (Optional) Use the filter function to customize the data displayed. 
  4. Below the table, click CSV.
    1. You have the option to export all the data (All) or only the data that appears on the current screen (Current Set). 

Export A Detailed Invoice

You can export the data for paid and unpaid invoices.

  1. In the Armor Management Portal, in the left-side navigation, click Account.
  2. Click Invoices + Payments.
  3. (Optional) Use the filter function to customize the data displayed. 
  4. Locate and select the desired invoice. 
  5. At the bottom of the screen, click CSV or PDF.

Troubleshoot Invoices + Payments

If you do not see any invoices in the Invoices + Payments screen, consider that: 

  • An invoice has not been created for your account.
    • Armor is responsible for adding invoices into your AMP account. 
  • You do not have permissions to view invoices.
    • You must have the View Invoices permission enabled to view invoices. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions

Generation 3 Invoices

If you are an upgraded user and you want to view a Generation 3 invoice, then you can send a support ticket in the Armor Management Portal (AMP) and request to view a Generation 3 invoice.

  • Armor Support can only retrieve invoices from the previous 6 months.
  • To learn how to send a support ticket, see Support Tickets.

Marketplace Listings 

If you do not recognize a product listed in your invoice, consider that the invoice may display a different name for the product. 

Review the following table to understand the different terms associated with a particular add-on product or feature. 

NameAlternate names
Log Management
  • LogRetention13mo
  • Compliance Professional 
  • Data & Log Management
Log Management 30-day Retention
  • LogRetention30day
  • Log Management Essentials
  • Data & Log Management
Intelligent Security Model and Support
  • Intelligent Security Model 
  • ISM
  • Core ISM

When you order a virtual machine, you are also ordering ISM for the virtual machine. Prices for ISM will vary based on the number of virtual machines you have ordered. IMS pricing is based on the following tiered structure:

TierNumber of virtual  machines
11 - 10
211 - 25
326 - 100
4101- 250
5251 - 500
6500 +
Navis PCI Vulnerability Scans
  • Coalfire Vulnerability Scanning
Persistent Encryption Expert Agent
  • Persistent Data Encryption Agent
Virtual Load Balancer
  • Load Balancer (Brocade)