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Armor Knowledge Base


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This topic only applies to Armor Complete users. 

For invited users:

Before your account was created, your account administrator decided the proper roles and permissions for your account.

Consult with your account administrator to understand what permissions you have and how you should configure your account.

You can use this document to complete the account signup process and review high-level action items to complete.

Before you begin, Armor recommends that you review pre-installation / pre-deployment information, such as virtual machine offerings and supported browsers.

To learn more, see Pre-deployment considerations for Armor Complete.



Step 1: Open the Account Signup email

  1. In the email from Armor, click the link.
    • You will be redirected to enter your account security information.

Step 2: Complete your security information

In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.
  1. Note your Armor username. 
    • The Username will be pre-populated with the email address of the Primary Contact for the account.
  2. In Password and Confirm Password, create and enter an account password.
    • Your password must be at least 12 characters in length.
    • Your password must contain an upper-case character, a lower-case character, a number, and a special character.
    • Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.
    • You can only change your password once every 24 hours.
    • Passwords expire after 60 days. 
    • After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.
    • After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).
  3. Complete the Challenge Phrase and Challenge Response
    • If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response
    • Do not use inappropriate language or suggestive material. 
    • The answer must be at least five characters long. 
  4. In Phone Number, select your country code / flag, and then enter your phone number.
    • This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.
    • You can enter a phone number with spaces and special characters, such as (555) 555-555. 
    • (Optional) If your phone number contains an extension, enter the number in Extension. You cannot include spaces or special characters in this field.
  5. Click Validate to validate the phone number entered.
    • You will receive a phone call; answer the phone, and then follow the instructions.
    • (Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see Configure multi-factor authentication for your account.
  6. Click Continue.
    • You will be redirected to the Armor Management Portal (AMP) login screen.

Step 3: Create a virtual machine with a new workload

Workloads and tiers are visual tools used in the Armor Management Portal (AMP) to help you organize your virtual machines and corresponding resources. Workload refers to a container of virtual machines that live inside the Armor data center. Tiers are levels within workloads.

  1. In the Armor Management Portal, in the left-side navigation, click Infrastructure.
  2. Click Virtual Machines.
  3. Hover over the plus ( + ) icon, and then click the Virtual Machine icon.
    • If you do not have any virtual machines listed, then click Deploy New, and then select Virtual Machine.
  4. Locate and select the desired operating system and operating system version.
  5. On the right side, use the Region drop-down menu to select the data center to host your virtual machine.
  6. Select the desired virtual machine based on your CPU and memory needs (GB).
    • You can click High CPU or High Memory to filter the list of virtual machines. You can also click Show All Options to see every virtual machine offering.
    • Armor labels virtual machines by CPU and memory features. For instance, 2x4 indicates that the virtual machine has 2 CPU and 4 GB of memory.
  7. In Name, enter a descriptive name for your virtual machine.
  8. In Workload, select New Workload
  9. In New Workload Name, enter a descriptive name.
  10. In New Tier Name, enter a descriptive name. 
  11. In Location, select and verify the data center to host your virtual machine. 
  12. Under Access Credentials, note your username to access the virtual machine. 
  13. In Password, enter a secure password to use to access the virtual machine. 
    • Your password must contain:
      • An upper-case letter
      • A lower-case letter
      • A number
      • A special character: ! @ # $ % ^ * ( ) { } [ ]
    • You can also click Generate Password to allow Armor to create a password. 
  14. (Optional) For additional storage, under Storage Substrate and Disk Size, select your desired storage, and then click Add Disk
  15. On the right-side menu, review the pricing information, and then click Purchase
    • When you order a virtual machine, you are also ordering Intelligence Security Model (ISM) for the virtual machine. Prices for ISM will vary based on the number of virtual machines you have ordered. IMS pricing is based on the following tiered structure: 

      TierNumber of virtual machines
      11 - 10
      211 - 25
      326 - 100
      4101- 250
      5251 - 500
      6500 +
  16. To view the status of your newly created virtual machine, in the left-side navigation, click Infrastructure, click Virtual Machines, and then search for your newly created virtual machine. 


Step 4: Download and install your SSL/VPN 

If you run Ubuntu 16.x, then please review Install SSL VPN Client for Ubuntu 16.x.

If you run Ubuntu 18.x, then please review Install SSL VPN Client for Ubuntu 18.x.

If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10.11 and higher.

Before you can download and install your SSL VPN, the account administrator must add the following permissions to your account: 

  • Write SSL VPN Devices and Users 
  • Read SSL VPN Devices and Users
  • Read Virtual Data Centers 

Additionally, your account administrator must enable your account to download and install the client.

Confirm with your account administrator before you attempt to download and install.  

  1. (For Account Administrators only) In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. (For Account Administrators only) Click SSL VPN
  3. (For Account Administrators only) Click Members.
  4. (For Account Administrators only) Click the plus ( + ) icon.
  5. (For Account Administrators only) In the field, enter and select the name of the user, or their email address.

  6. (For Account Administrators only) Mark the desired data center or data centers that the user can connect to.

  7. (For Account Administrators only) Click Submit.

    • The newly added user will appear in the table; the table is organized in alphabetical order, based on the first name of the user. 
  8. Click Client
  9. Click Download SSL VPN client
    • AMP will automatically detect your operating system; however, you can click Download for another platform to view other operating system options.
    • When you open the client, follow the on-screen installation instructions. 
    • For Windows users, the client will download as a .zip file.

      • Extract the installation files to your local hard drive.
      • Launch the installer.exe file to begin the installation. 

      For Mac OS users, the client will download as a .tgz file.

      • Extract the installation files to your local hard drive.
      • Access the mac_phat_client folder, and then run the naclient.pkg installer.
      • When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)
      • To launch the SSL VPN client, in your Applications folder, search for naclient.
      • If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10.11 and higher
  10. After installation, open the client.
    • In the drop-down menu, default will be listed.
  11. Click Settings.
    • To add a new connection, you must enter a Connection Alias, Hostname/IP Address, and Port, which you can find in AMP.


  12. Return to AMP, specifically to the Client section of the SSL VPN screen.
  13. Use the Client Configuration table to locate the data center and corresponding information to add to the client.

  14. Under Client Configuration, copy the Location information, and then paste that information into Connection Alias.
  15. Under Client Configuration, copy the HOST/FQDN information, and then paste that information into Hostname/IP Address.
  16. Under Client Configuration, copy the Port information, and then paste that information into Port.
  17. Click Add.
  18. Click OK.
  19. In the drop-down menu, select the newly created connection.
  20. Log into the client.
    • Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP). 


Step 5: Create a firewall rule with a new IP address group

Step 1: Create an IP Group

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Security

  2. Click Firewall

  3. If you have virtual machines in various data centers, then in the top drop-down menu, select the desired data center.  

  4. Click IP Groups
  5. Click Actions, and then click New Group
  6. In IP Group Name, enter a descriptive name. 
    • Armor recommends that you add Source or Destination into the name of the IP Group to help you identify the IP Group as the Source or Destination IP group. 
  7. In Add Members To Group, enter a member, and then click the plus icon.
    • You can enter:
      • A single IP address
      • A range of IP addresses
      • CIDR
    • You must add at least one member. 
    • You can add multiple members to a service group. 
  8. Click Apply
    • The newly created IP group will appear at the bottom of the table. 


Step 2: Create a Service Group

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Security

  2. Click Firewall

  3. If you have virtual machines in various data centers, then in the top drop-down menu, select the desired data center.  

  4. Click Service Groups
  5. Click Actions, and then click New Group.  
  6. In Service Group Name, enter a descriptive name. 
  7. In Add Members To Group, enter the service or sub-protocol, and then click the plus ( + ) icon. 
    • You must add at least one member. 
    • You can add multiple members to a service group. 
      Service or sub-protocolNotesExample
      Services (TCP, UDP, etc.)

      You must enter a port number.

      These services are not case-sensitive.

      • tcp/80
      • TCP/80
      • Tcp/80
      • tCp/80
      Additional services (AARP, AH, etc.)

      These additional services are not case-sensitive.

      Do not enter a port number with these additional services.

      • ATALK
      • igmp
      • Gre
      Sub-protocols (echo-reply, redirect, etc.)

      You must enter icmp, followed by the specific sub-protocol.

      You must enter the sub-protocol in lower-case letters.

      Do not enter a port number.

      • icmp/source-host-isolated
      • icmp/time-exceeded
  8. Click Apply
    • The newly created service group will appear at the bottom of the table. 

For a complete list of supported services and sub-protocol, see Review supported services and sub-protocols.


Step 3: Create a firewall rule 

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Security

  2. Click Firewall

  3. If you have virtual machines in various data centers, then in the top menu, click the corresponding data center. 

  4. Click Actions, and then click New Rule

    • If you do not see Actions, then click Create a Firewall Rule
  5. In Name, enter a descriptive name. 
  6. In Action, select Allow to allow specified traffic to access your virtual machine or Block to block specified traffic. 
  7. Under Service, enter and select the name of the desired Service Group.
  8. Under Source, enter and select the name of the desired IP Group.
  9. Under Destinations, in the field, enter and select the name of the desired IP Group.
  10. Click Save Rule

After you create a rule, Armor recommends that you place the rule in the correct order.

To reorder a rule:

  1. Under Rule, in the numbered fields, enter a number to move the rule to a different position. 
    • If you have more than 25 rules, the additional rules will be placed in a secondary section within the Firewall screen. To reorder and move these additional rules into a higher position, enter a number under the Order column, and then press Enter on your keyboard. 
  2. In the top menu that appears,  click Save.

If you are not familiar with ordering rules, contact Armor Support to help you properly order your firewall rules. It is extremely important to order rules in order to receive desired traffic.

To learn how to send a support ticket, see Support Tickets.

To disable a rule:

  1. Locate and hover over the desired rule.
  2. Click the vertical ellipses.
  3. Click Disable Rule.
  4. Click Disable Rule again.
  5. In the top menu that appears, click Save.

 


Step 6: Subscribe to data center notifications

You can use Armor's StatusHub page to review the status of Armor's infrastructure, as well as other Armor services, such as the Armor Management Portal (AMP).

Additionally, you can use StatusHub to receive notifications and updates regarding infrastructure outages.

  1. Access Armor's StatusHub page
  2. In the top menu, click Subscribe
  3. Select your desired notification method (Email, SMS, Slack, or Webhook), and then enter the corresponding information, such as your email address for the Email tab. 
  4. Select a notification type. There are two options.  
    1. To receive information about every Armor service, click All services. This option will send you information about: 
      1. All data centers
      2. Armor API
      3. Gen 4 portal (amp.armor.com)
    2. To receive information about specific Armor services, click Selected Services
      1. Next to Choose services, click Select.   
      2. Click the desired data center, and then click Select to receive information for every infrastructure component for that data center.  
  5. During an unexpected outage (or incident), you may receive multiple updates regarding the status of an outage.
    • To receive multiple updates during an outage, select OFF for Do not notify on intermediate incident updates.
    • To simply receive one notification regarding the beginning of an outage, and then one notification regarding the completion of an outage, select ON for Do not notify on intermediate incident updates.
  6. Click Subscribe


Step 7: Configure your notification preferences

Armor recommends that you configure your account to receive notifications for Account, Billing, and Technical events.

These notification preferences do not relate to support tickets.

To update your notification preferences for support tickets, see Support Tickets.


Account

You will receive a notification when:

  • A password expires in 14 days.
  • A password expires in 7 days.
  • A password expires in 24 hours.
  • A password has expired.
Billing

You will receive a notification when:

  • An invoice has posted. 
  • An invoice is past due (2, 10, 15, 25, and 30 days).
  • A payment method will soon expire (1, 15, and 30 days).

You can configure a user to become the primary billing contact for an account. This user will receive billing notifications. Additionally, this user will be listed in the Bill to field in an invoice. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Users
  3. Locate and hover over the desired user. 
  4. Click the vertical ellipses. 
  5. Select Set as Primary Billing Contact
  6. Click OK
Technical

You will receive a notification when:

  • A virtual machine will be deleted or downgraded.
  • CPU, disk, and memory utilization is at more than 90% for 5 minutes.
  • Ping, SSH (Linux), or RDP (Windows) fails for 5 minutes.

You can only change the notification preferences for your own account. You cannot change the notification preferences for other user accounts.

  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings
  3. Click Notification Preferences.
  4. Use the slider to make your desired changes.
    • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP). 
    • Select Email to receive notifications through email. 
    • You can select both notification options.
  5. Click Update Notification Preference to save your changes.