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Armor Knowledge Base


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To fully use this screen, you must have the following permissions assigned to your account:

  • Read Product Catalog
  • View Subscriptions
  • Write Subscriptions

For the latest pricing information, visit the Armor Marketplace in the Armor Management Portal (AMP).


Overview

You can use the Armor Marketplace to begin the purchase and configuration process for available add-on products. 

Some add-on products in the Armor Marketplace may require additional support from Armor before you can use the add-on products.

When you select an add-on product, a ticket will be automatically created and sent to Armor Support to begin the configuration process. Additionally, the billing process will begin. 

After a successful order, you can view your products in the Purchased Products section under Marketplace.  


Armor Complete

This section describes the add-on products that are only available to Armor Complete users. 


Order a Marketplace add-on product


Virtual machines

Step 1: Review product information  

Windows
Operating system
  • Windows
Version
  • 2008 R2 Datacenter
  • 2008 R2 Standard
  • 2008 R2 Web
  • 2012 Datacenter
  • 2012 R2 Standard
  • 2012 Standard
  • 2016 Standard (Desktop Experience)

Windows servers require a minimum of 2 CPU and 2GB of memory.

2008 R2 Web and 2008 R2 Standard does not support CPUs 12 and above.

CPU
  • 2
  • 4
  • 8
  • 12
  • 16
Memory (GB)
  • 2
  • 4
  • 6
  • 8
  • 12
  • 16
  • 4
  • 8
  • 12
  • 16
  • 24
  • 32
  • 64
  • 8
  • 16
  • 24
  • 32
  • 48
  • 64
  • 12
  • 24
  • 36
  • 48
  • 72
  • 96
  • 16
  • 32
  • 48
  • 64
  • 96

Linux
Operating system
  • CentOS
  • RHEL
  • Ubuntu
Version
  • 6
  • 7
  • 6
  • 7
  • 16.04
  • 18.04

Linux servers require a minimum of 1 CPU and 2GB of memory.

CPU
  • 1
  • 2
  • 4
  • 8
  • 12
  • 16
Memory (GB)
  • 2
  • 4
  • 6
  • 8
  • 2
  • 4
  • 6
  • 8
  • 12
  • 16
  • 4
  • 8
  • 12
  • 16
  • 24
  • 32
  • 64
  • 8
  • 16
  • 24
  • 32
  • 48
  • 64
  • 12
  • 24
  • 36
  • 48
  • 72
  • 96
  • 16
  • 32
  • 48
  • 64
  • 96

Step 2: Order a virtual machine

In addition to the Marketplace screen, you can order a virtual machine from the Virtual Machines screen. For additional information regarding the Virtual Machines screen, see Virtual Machines.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace

  2. In the left-side navigation, click Virtual Machines
  3. Locate and select the desired operating system and operating system version
    • CentOS 6
    • CentOS 7
    • Ubuntu 14.04
    • Windows Server 2012 R2
    • Windows Server 2012
    • Windows Server 2008 R2
    • Red Hat 6
    • Red Hat 7
    • Ubuntu 16.04
    • Debian 8
    • Debian 9
    • Windows Server 2016
  4. Use the Region drop-down menu to select the data center to host your virtual machine.
  5. Select the desired virtual machine based on your CPU and memory needs (GB).
    • You can click High CPU or High Memory to filter the list of virtual machines. You can also click Show More Options to see every virtual machine offering.
    • Armor labels virtual machines by CPU and memory features. For instance, 2x4 indicates that the virtual machine has 2 CPU and 4 GB of memory.
  6. In Name, enter a descriptive name for your virtual machine.
  7. In Workload, select New Workload
  8. In New Workload Name, enter a descriptive name.
  9. In New Tier Name, enter a descriptive name. 
  10. In Location, select the data center to host your virtual machine. 
  11. Under Access Credentials, note your username to access the virtual machine. 
  12. In Password, enter a secure password to use to access the virtual machine. 
    • You can also click Generate Password for AMP to generate a password.
  13. (Optional) For additional storage, under Storage Substrate and Disk Size, select your desired storage, and then click Add Disk
  14. On the right-side menu, review the pricing information, and then click Purchase
  15. To view the status of your newly created virtual machine, in the left-side navigation, click Infrastructure, click Virtual Machines, and then search for your newly created virtual machine. 

After you create a virtual machine, Armor recommends that you:

  1. Create a firewall rule
    • By default, outbound and inbound traffic are blocked from virtual machines. To allow traffic, you must create a firewall rule. To learn more, see Firewall Rules.
  2. Download the SSL/VPN client.
    • To access the virtual machine, you must download the SSL/VPN client. To learn more, see SSL VPN.



Security & Compliance - SSL Certificates

Step 1: Review product information 

Armor, along with Global Sign, offers the following add-on product options to establish a secured, encrypted connection between your server and your user's browser:

Certificate typeDescription
Domain SSL Certificate

This certificate offers:

  • HTTPS in the address bar for a single domain
  • A padlock in the address bar
Domain SSL Certificate Wildcard

This certificate offers:

  • HTTPS in the address bar for unlimited subdomains
  • A padlock in the address bar
Domain SSL Certificate with Subject Alternate Name

This certificate offers:

  • HTTPS in the address bar for an additional subdomain
  • A padlock in the address bar
Extended Validation SSL FQDN SAN

This certificate offers:

  • HTTPS in the address bar for an additional domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar
Organizational SSL Certificate

This certificate offers:

  • HTTPS in the address bar for a single domain or IP address
  • A padlock in the address bar
Organizational SSL Certificate Subject Alternate Name

This certificate offers:

  • HTTPS in the address bar for an additional domain or IP address:
  • A padlock in the address bar
Organizational SSL Certificate Wildcard

This certificate offers:

  • HTTPS in the address bar for unlimited subdomains
  • A padlock in the address bar
SSL Certificate with Extended Validation

This certificate offers:

  • HTTPS in the address bar for a single domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar
SSL Certificate with Extended Validation and Subject Alternate Name

This certificate offers your domains, subdomains, or IP addresses with:

  • HTTPS in the address bar for an additional domain
  • A padlock in the address bar
  • A green address bar
  • The company's name in the address bar

Step 2: Order an SSL Certificate 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select SSL Certificate.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Click Purchase.
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

Security & Compliance - Coalfire Vulnerability Scanning

Step 1: Review product information  

Use the Vulnerability Scanning for Compliance add-on product to meet compliance requirements and review potential issues discovered by the scans. 

You can order the following add-on products:

  • Navis HIPAA Vulnerability Scans
  • Navis PCI Vulnerability Scans
  • Navis PCI + HIPAA Vulnerability Scans 

Step 2: Order Vulnerability Scanning

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Coalfire Vulnerability Scanning.
  3. Locate the desired add-on product, and then select Choose This
  4. Click Purchase
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • When the product has been fully provisioned, you can view the Vulnerability Scanning screen in AMP for detailed information. To learn more, see Vulnerability Scanning

Security & Compliance - Persistent Data Encryption 

Step 1: Review product information 

Use the Persistent Data Encryption add-on product to add and manage file encryption and access control for data at rest. 

To fully use the Persistent Data Encryption add-on product, you must order the manager (Persistent Data Encryption Manager) and the agent (Persistent Data Encryption Agent).

Review the following options for the manager: 

Data Security Manager (DSM) typeDescriptionCPUMemoryStorage
Persistent Encryption DSM 10 - Virtual

This virtual DSM permits 10 agents or less.

24 GB100 GB SSD
Persistent Encryption DSM 25 - Virtual

This virtual DSM permits 25 agents or less.

24 GB100 GB SSD
Persistent Encryption DSM Enterprise - Virtual

This virtual DSM permits 10,000 agents or less.

24 GB100 GB SSD

Review the following options for the agent: 

Agent type

Persistent Encryption Key Agent
Persistent Encryption DSM Key Vault 1K

Persistent Encryption Expert Agent

Step 2: Order Persistent Data Encryption Manager

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Persistent Data Encryption Manager.
  3. Locate and select the desired add-on product option.
  4. In Name, enter a descriptive name to label the add-on product option. 
  5. In Workload, you can select an existing workload or a new workload. 
    • If you select a new workload, then in New Workload Name, enter a descriptive name.
  6. In In Workload Tier, you can select an existing tier or a new tier.
    • If you select a new tier, then in New Tier Name, enter a descriptive name.
  7. In Location, select a data center location. 
  8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
    • You can click Generate to have Armor create a new password. 
    • You can also enter your own password. This password must follow the rules listed in the user interface. 
  9. Click Purchase
  10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Step 3: Order Persistent Data Encryption Agent

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Persistent Data Encryption Agent.
  3. Locate the desired add-on option, and then click Choose This
  4. Click Purchase.  
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Security & Compliance - Advanced WAF

Step 1: Review product information

Use the Advanced WAF add-on product for protection against many types of malicious application layer attacks with the following add-on product options: 

Product NameBandwidthCPUMemoryStorage
1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (200 Mbps) - v17.x200 Mbps12 GB16 GB Fluid
1X2 - Virtual Load Balancer with Traffic Manager and Advanced WAF (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid

Step 2: Order Advanced WAF

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Advanced WAF.
  3. Select the desired add-on product option. 
  4. In Name, enter a descriptive name to label the add-on product option. 
  5. In Workload, you can select an existing workload or a new workload. 
    • If you select a new workload, then in New Workload Name, enter a descriptive name.
  6. In In Workload Tier, you can select an existing tier or a new tier.
    • If you select a new tier, then in New Tier Name, enter a descriptive name.
  7. In Location, select a data center location. 
  8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
    • You can click Generate to have Armor create a new password. 
    • You can also enter your own password. This password must follow the rules listed in the user interface. 
  9. Click Purchase. 
  10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Business Continuity - Resource Monitor

Step 1: Review product information 

Armor, along with Panopta, offers the following add-on product options to expand application visibility with additional monitors:

  • 10 Advanced Resource Monitors
  • 50 Advanced Resource Monitors
  • 150 Advanced Resource Monitors

Step 2: Order a resource monitor

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Resource Monitor.
  3. Locate the desired add-on product option, and then click Choose This.
  4. Click Purchase.
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Business Continuity - Backup & Recovery

This Backup & Recovery add-on product from R1 Soft is geared towards users who utilize the London (LHR01), Amsterdam (AMS01), or Singapore (SIN01) data centers.

If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup.

Step 1: Review product information 

Use the Backup and Recovery add-on product to backup your data on your secure cloud server. 

To fully use the Backup and Recovery add-on product, you must order the server (Backup and Recovery Server) and the agent (Backup and Recovery Agent).

Step 2: Order Backup and Recovery Server

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Backup & Recovery Server.
  3. Select the desired add-on product. 
  4. In Name, enter a descriptive name to label the add-on product option. 
  5. In Workload, you can select an existing workload or a new workload. 
    • If you select a new workload, then in New Workload Name, enter a descriptive name.
  6. In In Workload Tier, you can select an existing tier or a new tier.
    • If you select a new tier, then in New Tier Name, enter a descriptive name.
  7. In Location, select a data center location. 
  8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
    • You can click Generate to have Armor create a new password. 
    • You can also enter your own password. This password must follow the rules listed in the user interface. 
  9. Click Purchase
  10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Step 3: Order Backup and Recovery Agent

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Backup & Recovery Agent.
  3. Click Choose This
  4. Click Purchase
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Business Continuity - Continuous Server Replication (Disaster Recovery)

Use the Continuous Server Replication (Disaster Recovery) add-on product to meet compliance requirements and to keep your applications running during an environment outage. 

To learn how to order this add-on product and to request a live recovery or test failover, see:


Business Continuity - Advanced Backup 

If you use the Dallas (DFW01) or Phoenix (PHX01) data center, then you can use the Advanced Backup add-on product from Rubrik. To learn more, see Advanced Backup.


Networking - Domain Name System (DNS)

Step 1: Review product information

Armor, along with Dyn, offers the following add-on product options to improve your site's traffic flow:

DNS typeDescription

DNS Hosting Domain Name

The DNS type is a basic service ideal for single domain hosting.
DNS Active Failover Domain NameThis DNS type is an advanced service that monitors primary infrastructure to switchover to a standby Business Continuity / Disaster Recovery environment in a secondary location. 
DNS Traffic Management Domain NameThis DNS type is an advanced service that monitors all infrastructure to determine capacity needs, and then routes traffic appropriately.
DNS Traffic Director Domain NameThis DNS type is an advanced service that routes customers to one page or another based on multiple conditions or even physical location. This option includes Active Failover and Traffic Management options. 

Step 2: Order DNS

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Dyn Managed DNS.
  3. Locate the desired add-on product, and then select Choose This
  4. Click Purchase
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
  6. When Armor completes the purchase process, you will receive an email from Dyn to confirm your account and to setup a password for the Dyn portal.

Networking - Load Balancer

Step 1: Review product information

Use the Load Balancer add-on product to distribute workloads to multiple web front-end servers to expand capacity for an application with the following add-on product options: 

Product NameBandwidthCPUMemoryStorage
1x2 - Virtual Load Balancer (100 Mbps) - v17.x100 Mbps12 GB16 GB Fluid
1x2 - Virtual Load Balancer with SSL Certificate (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid
1x2 - Virtual Load Balancer with SSL Certificate (100 Mbps) - v17.x100 Mbps12 GB16 GB Fluid
1x2 - Virtual Load Balancer with Traffic Script (1 Gbps) - v17.x1 Gbps12 GB16 GB Fluid
1x2 - Virtual Load Balance with Traffic Script (200 Mbps) - v17.x200 Mbps12 GB16 GB Fluid

Step 2: Order load balancer

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Load Balancer
  3. Locate and select the desired add-on option. 
  4. In Name, enter a descriptive name to label the add-on product option. 
  5. In Workload, you can select an existing workload or a new workload. 
    • If you select a new workload, then in New Workload Name, enter a descriptive name.
  6. In In Workload Tier, you can select an existing tier or a new tier.
    • If you select a new tier, then in New Tier Name, enter a descriptive name.
  7. In Location, select a data center location. 
  8. In Password, copy and store the password in a secure location. This password lets you access the virtual machine. 
    • You can click Generate to have Armor create a new password. 
    • You can also enter your own password. This password must follow the rules listed in the user interface. 
  9. Click Purchase
  10. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Software - Microsoft SQL Server

Step 1: Review product information 

Use the Microsoft SQL Server add-on product to store and retrieve data with the following add-on product options: 

Microsoft SQL Server typeCore
SQL Server Express 2008
SQL Server Express 2012

SQL Server Express 2014


SQL Server Express 2016
SQL Server Express 2017
SQL Server Web 2008 4
SQL Server Web 2012 4, 6, 8, 12, 16
SQL Server Web 20144, 6, 8, 12, 16
SQL Server Web 20164, 6, 8, 12, 16
SQL Server Web 20174, 6, 8, 12, 16
SQL Server Standard 2008 4, 6, 8
SQL Server Standard 2012 4, 6, 8, 12, 16
SQL Server Standard 2014 4, 6, 8, 12, 16
SQL Server Standard 2016 4, 6, 8, 12, 16
SQL Server Standard 20174, 6, 8, 12, 16
SQL Server Enterprise 2008 4, 6, 8
SQL Server Enterprise 20124, 6, 8, 12, 16, 24
SQL Server Enterprise 2014 4, 6, 8, 12, 16, 24
SQL Server Enterprise 2016 4, 6, 8, 12, 16, 24
SQL Server Enterprise 2017 4, 6, 8, 12, 16, 24

Step 2: Order Microsoft SQL Server 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select SQL Server.
  3. Locate the desired add-on product, and then click Choose This
  4. Click Purchase
  5. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 

Software - Windows Remote Desktop Services License

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Windows Remote Desktop Services License.
  3. Locate the desired add-on product option, and then select Choose This.  
  4. Click Purchase.
  5. (Optional) A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets. Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requests. 
    • After a successful order, you will receive information to access the Microsoft portal to make your configurations. 

Armor Anywhere

This section describes the add-on products that are only available to Armor Anywhere users. 


Order a Marketplace add-on product

Anywhere Agent

Based on your operating system, select the appropriate document to learn how to install the Anywhere agent: 


Dynamic Threat Blocking

At a high-level, you can use Dynamic Threat Blocking to:

  • Perform an IP lookup to research the safety of an IP address.
  • Create a rule to allow (whitelist) or block (blacklist) an IP address.
    • Although you can use this screen to research, create, and organize rules, you are responsible for implementing the actual rules in your environment.
  • Review users who have performed an IP lookup in your account.

To learn more, see Dynamic Threat Blocking (Armor Anywhere).


Log Management services

To enhance the default Log and Data Management services, you can:




View purchased products

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Click Purchased Products.

Cancel a product subscription

When you cancel a product subscription, the cancellation will take place immediately; however, you will still be charged for the full amount until the end of the billing cycle.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Click Purchased Products.
  3. Locate and hover over the desired product. 
  4. Click the vertical ellipses. 
  5. Click Cancel
  6. Click Cancel Subscription


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