You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 22 Next »

To fully use this screen, you must add the following permissions to your account:

  • View Invoices
  • Read Payment Information
  • Update Payment Information

View an invoice

You can view current and previous invoices, including paid and unpaid invoices. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account.
  2. Click Invoices + Payments.
  3. Locate and select the desired invoice. 
  4. In the Invoice details screen, you can review the details for your invoice. 

If you are an upgraded user and you want to view a Generation 3 invoice, there are two ways to view the invoice:

  • If you upgraded to Generation 4 less than 30 days ago, you can still access to view and export the invoice.
  • If you upgraded to Generation 4 over 30 days ago, you can send a support ticket in the Armor Management Portal (AMP) and request to view a Generation 3 invoice.
    • Armor Support can only retrieve invoices from the previous 6 months.
    • To learn how to send a support ticket, see Support Tickets.

Receive invoice and billing notifications

Armor recommends that you sign up for billing notifications to receive an update when: 

  • An invoice has posted. 
  • An invoice is past due (2, 10, 15, 25, and 30 days).
  • A payment method will soon expire (1, 15, and 30 days).
  1. In the Armor Management Portal (AMP), in the top, right corner, click the vertical ellipses.
  2. Click Settings
  3. Click Notification Preferences.
  4. Next to Billing, use the slider to make your desired changes. 
    • Select Alert to receive notifications in the top bar in the Armor Management Portal (AMP). 
    • Select Email to receive notifications through email. 
    • You can select both notification options.
  5. Click Update Notification Preference to save your changes. 

Export an invoice

You can export the data for Open InvoicesRecent Invoices, and Recent Payments.

  1. In the Armor Management Portal, in the left-side navigation, click Account.
  2. Click Invoices + Payments.
  3. (Optional) Use the filter function to customize the data displayed. 
  4. Click CSV
  5. You have the option to export all data (All) or only the data that appears on the current screen (Current Set). 

Troubleshoot Invoices screen

If you do not see any invoices in the Invoices + Payments screen, consider that: 

  • An invoice has not been created for your account.
    • Armor is responsible for adding invoices into your AMP account. 
  • You do not have permissions to view invoices.
    • You must have the View Invoices permission enabled to view invoices. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions (Armor Complete)

Related documenation