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Knowledge Base


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Create a support ticket

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You can configure your account to receive a notification when a support ticket has been updated. 

To learn, see Configure Notification Preferences



View a support ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 



Add a recipient to an existing support ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 
  4. In Add Recipient, enter the name or username of the recipient, and then select the name. 
    • To remove a recipient, click the corresponding trash icon.




Chat with Armor

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Call Armor

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Troubleshoot Tickets + Notifications screen

If you do not see any tickets in the Tickets + Notifications screen, consider that: