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Armor Knowledge Base


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Overview

Armor, along with Zerto, provides a fully managed continuous data replication (disaster recovery) service.

At a high-level, this service replicates your resources in a failover site to help you:

  • Troubleshoot during an outage in your primary data center
  • Meet compliance requirements

This service replicates the following resources from your production environment into the failover site: 

Resource typeSpecific components
Infrastructure
  • Workloads
  • Virtual machines
Networking
  • IP addresses
  • L2L VPN
  • SSL/VPN
Core Services
  • What are some sample Core Services? 
Security 
  • Malware protection
  • File integrity monitoring
  • Patching
  • Log Management
  • Firewall
  • Security Incidents 

If there is an outage in your primary data center, and you continue to work with your infrastructure in the failover site, then any modifications you make will be replicated in the primary data center once the outage has been resolved.

Typically, the failover site is the closest data center to your primary data center. Currently, Armor offers this service in the following locations: 

Primary data centerDefault failover site
Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Order Continuous Server Replication (Disaster Recovery)

You can order Continuous Server Replication (Disaster Recovery) from the Virtual Machine Details screen in the Armor Management Portal (AMP).

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Infrastructure
  2. Click Virtual Machines
  3. Locate and select the desired virtual machine.
  4. Next to the virtual machine name, click the gear icon. 
  5. Select Add Continuous Replication.
  6. In the drop-down menu, confirm the desired virtual machine. 
  7. Review the information, including pricing information, and then select Submit
    • This service may take a few minutes to activate in your account. (HOW LONG?)
  8. To confirm that this service was activated:
    1. Return to the Virtual Machine Details screen for the desired virtual machine. 
    2. Click the Continuous Server Replication tab.
    3. Review the status for Server Replication

Request and view a failover for your virtual machine

You can request failover to: 

  • Troubleshoot during an outage in your primary data center
    • Do we need to define an outage in order to avoid unnecessary failovers? 
  • Meet compliance requirements 
    • In this case, you will request a test failover. 

After a successful failover, you can view and confirm the failover in the Armor Management Portal (AMP). 

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Failover or Request for a Test Failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines
    • The failover will be listed in the table. The name of this virtual machine will include the name of the original virtual machine, along with Test added to the title. 
    • For example, if the name of the virtual machine is My Company, then the failover virtual machine will appear as My Company - Test
  11. Click the Test virtual machine. 
    • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
    • Under Storage, the disk is tagged with Disaster Recovery. 
    • The Continuous Server Replication tab will not appear in the failover virtual machine. 

ColumnDescription
Server Replication
Protected Site
Recovery Site
Status
Current RPO (Recovery point objective)



Troubleshoot Continuous Server Replication tab

If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 

  • You have not ordered Continuous Server Replication service. 
  • Armor Support has not completely provisioned the service.
    • This service may take a few minutes to appear in your AMP account. 
  • You do not have permission to order and view this service. 
    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

Frequently asked questions

What are the requirements for requesting a disaster recovery? 


How long does it take my for environment to be replicated in the failover site? 


If I make any changes while working in the failover site, will those changes be reflected in the primary data site? 


If my primary data center is down, does Armor automatically revert my environment into the failover site, or do I need to submit a request? 


If I am simply performing a test failover for compliance reasons, how do I return to my primary data center? 


While working in my failover site, can I manage my firewall rules? 


How do I access my virtual machines while working in my failover site? 


What aspects of my environment are replicated into the failover site?