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Knowledge Base


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Support API callsDescriptionProduct compatibility
Get TicketsThe Get Tickets API retrieves a list of support tickets associated with your account, including support tickets where you are included as a recipient.  
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Get Ticket EntriesThe Get Ticket Entries API displays details for support ticket associated with your account, including support tickets where you are included as a recipient.  
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Get Ticket CountThe Get Ticket Count API retrieves the number of tickets created for the account. 
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Get TicketThe Get Ticket API displays the details for a specific ticket. 
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Get Ticket Meta-DataThe Get Ticket Meta-Data API displays detailed information for a a list of support tickets associated with your account, including support tickets where you are included as a recipient.  
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Get Ticket AttachmentsThe Get Ticket Attachments API returns the attachment associated with a specified ticket.  
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Create TicketThe Create Ticket API creates a new ticket.
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Post Ticket CommentThe Post Ticket Comment API adds a comment to a ticket.
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Submit Ticket Comment FeedbackThe Post Authorize API submits feedback to a comment on a ticket. 
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Favorite a TicketThe Favorite a Ticket API adds (or removes) the specified ticket to your list of favorite tickets.
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Close a TicketThe Close a Ticket API closes a ticket.
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Re-open a Ticket

The Re-open a Ticket API opens an existing ticket. 
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Remove Ticket RecipientsThe Remove Ticket Recipients API removes a recipient from a ticket. 
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Add Recipient to a TicketThe Add Recipient to a Ticket API adds a recipient to a ticket. 
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Remove Related Ticket AssociationThe Remove Related Ticket Association API removes a related ticket association.
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Add Related Ticket AssociationThe Add Related Ticket Association API creates a related ticket association. 
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Remove a Tag from a TicketThe Remove a Tag From a Ticket API deletes a tag from a ticket. 
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Add a Tag to a TicketThe Add a Tag to a Ticket API adds a tag to a ticket. 
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Rate a TicketThe Rate a Ticket API adds a numeric rating to a support ticket. 
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Mark a Ticket as ReadThe Mark a Ticket as Read API labels a specified ticket as read.
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