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This topic only applies to Armor Anywhere users.
The Security Incidents screen displays open or pending support tickets that are considered highly important, security-focused incidents.
Internally, Armor Support reviews, and then labels certain support tickets as security incidents. Based on the recommendation of Armor Support, these security incidents are labeled with a severity rating, and then displayed in the Security Incidents screen.
Armor Support, you, or someone on your account can open a support ticket that can eventually evolve into an incident.
Access the Security Incidents screen
- In the Armor Management Portal (AMP), click Security.
- Click Security Incidents.
|Ticket Number||The number of the ticket.|
A brief summary of the ticket.
You will only see an incident if you are listed as a recipient on the support ticket or if you opened the support ticket.
There are four status types:
There are two status types:
|Created Date||The date the ticket was opened.|
To learn more, see Health Overview Dashboard (Armor Anywhere).
Close a Security Incident
After you have performed the troubleshooting tips suggested by Armor Support, to close the ticket, simply enter a comment expressing your desire to close the ticket. Afterwards, Armor Support will verify and confirm that the Security Incident has been properly addressed, and then they will close the ticket.
Only Armor Support can close a Security Incident.
Troubleshoot the Security Incidents screen
If you do not see any data in the Security Incidents screen, consider that:
- Your account does not have any security incidents to display.
- Armor is responsible for adding security-related tickets into this screen.
- You do not have permissions to view security incidents.
- You must have the Read Ticket and Read Dashboard Statistics permission enabled to view security incidents in this screen. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions.