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Understand Malware Protection data

In the Malware Protection screen, the Malware Protection Service table displays the various malware protection statuses of your virtual machines or instances:

  • Green indicates a virtual machine in a Secured Malware Protection status.
  • Yellow indicates a virtual machine in a Warning Malware Protection status. 
  • Red indicates a virtual machine in a Critical Malware Protection status.

The Malware Protection status can change based on the following two conditions:

  • The date of your last scan (Last Scan)
  • The date that Armor last received your data (Last Communication Date)

The overall status of your virtual machine is based on the individual status of your virtual machine's subcomponents (subagents), including Malware Protection.

Condition 1 - Date of last scan

If the last scan for Malware Protection took place between 7 to 13 days ago, then the Malware Protection status changes from Secured to Warning.

If the last scan for Malware Protection took place 14 days ago or more, then the Malware Protection status changes from Warning to Critical.

Date of last scanSecurity status
7 to 13 days agoWarning
14 days or moreCritical



Condition 2 - Date that Armor last received your data

If Armor last received data between 24 to 48 hours ago, then the Malware Protection status changes from Secured to Warning.

If Armor last received data over 48 hours ago, then the Malware Protection status changes from Warning to Critical.

Date of Armor receiving your dataSecurity status
24 to 48 hours agoWarning
Over 48 hoursCritical


Armor labels the Malware Protection status based on the worst status of the two conditions. For example, if the date of your last scan was 9 days ago, but Armor last received your data 72 hours ago, then overall, the Malware Protection status is Critical


Troubleshoot Malware Protection data

Armor troubleshoots servers that contain Malware Protection subcomponents in a Warning or Critical status. To troubleshoot with Armor, you must submit a support ticket.

  1. In the Armor Management Portal (AMP), click Support, and then click Tickets
  2. Click Create a Ticket.
  3. Select or search for the desired category for your ticket request type.
  4. Complete the missing fields.
    1. In Description, enter useful details that can help Armor quickly troubleshoot the problem.
  5. Click Create
  6. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets


Export Malware Protection data

To export the data: 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Security

  2. Click Malware Protection.

  3. (Optional) Use the filter function to customize the data displayed. 

  4. Below the table, click CSV. You have the option to export all the data (All) or only the data that appears on the current screen (Current Set). 

    Function

    Data Displayed

    Notes

    CSV

    Vm Name, Vm Provider, Os, Last Agent Communication Date, Last Scanned Date

    A blank entry indicates that the action has never taken place. For example, if there is a blank entry under Last Scanned Date, then a scan has never taken place for that corresponding virtual machine. 


View Malware Protection details

The Malware Protection Details screen displays the malware that has been detected in your virtual machine. This screen only shows data for the last 90 days. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Security

  2. Click Malware Protection.

  3. Locate and select the desired virtual machine. You will be taken to the Malware Protection Details screen. 

    Total Events indicates that the total number of malware detected in the past 90 days.

    Column

    Detail

    Malware Name

    The name of the malware detected in your virtual machine.

    Filename

    The location of the malware detected in your virtual machine.

    Action Taken

    The action taken against the malware (Quarantine, Clean, Rename, Pass, Deny Access).

    Scan Date

    The date when the malware was detected.


Troubleshoot Malware Protection screen

If you do not have any malware events listed, consider that: 

  • Armor did not detect any malware events on this host in the last 90 days.
    • If a malware event is detected, Armor will contact you based on your notification preferences. To learn how to configure your notification preferences, see Update notification preferences
  • You do not have permissions to view malware events.
    • You must have the View AVAM permission enabled to view malware vents. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions

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