Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 20 Next »

Before you begin, to better understand the upgrade process, Armor recommends that you review the Frequently Asked Questions for Generation 4 documentation.


This document only applies to Armor Complete - Secure Hosting account administrators who have been notified to perform two pre-upgrade tasks.  

24 hours before your scheduled upgrade begins, you will receive an invitation from Armor to complete the account signup process and access the Armor Management Portal (AMP).

Before Armor begins the upgrade process, Armor recommends that you complete these tasks so that after the upgrade process, you and your users can easily access AMP. 

Step 1: Complete your account signup

Step 1: Open the Account Signup email

  1. In the email from Armor, click the link.
    • You will be redirected to enter your account security information, including payment information.
      • If you already coordinated your payment process with Armor, then you will not see the payment screen.

Step 2: Complete your security information

In this step, you will add your phone number to your account. This phone number will be used for multi-factor authentication. To complete the account signup process and to log into AMP, you must be near this phone number.
  1. Note your Armor username. 
    • The Username will be pre-populated with the email address of the Primary Contact for the account.
  2. In Password and Confirm Password, create and enter an account password.
    • Your password must be at least 12 characters in length.
    • Your password must contain an upper-case character, a lower-case character, a number, and a special character.
    • Your password cannot contain personal information, such as your name, email address, birthday, etc. For example, if your name is John Smith, then you cannot use joh or smi in your password.
    • You can only change your password once every 24 hours.
    • Passwords expire after 60 days. 
    • After 6 failed login attempts, you will be locked out of your account for an hour. To resolve this, you must contact your account administrator or contact Armor Support.
    • After 15 minutes of no activity, you will be logged out of the Armor Management Portal (AMP).
  3. Complete the Challenge Phrase and Challenge Response
    • If you call Armor for technical support, you will be asked the Challenge Phrase, and you must correctly answer the Challenge Response
    • Do not use inappropriate language or suggestive material. 
    • The answer must be at least five characters long. 
  4. In Phone Number, select your country code / flag, and then enter your phone number.
    • This phone number will be used for multi-factor authentication (MFA). Every time you log into the Armor Management Portal (AMP), you will receive a phone call in order to complete the login process.
    • You can enter a phone number with spaces and special characters, such as (555) 555-555. 
    • (Optional) If your phone number contains an extension, enter the number in Extension. You cannot include spaces or special characters in this field.
  5. Click Validate to validate the phone number entered.
    • You will receive a phone call; answer the phone, and then follow the instructions.
    • (Optional) After you complete the signup process, you can configure your account to use the Microsoft Authenticator application for MFA. To learn how to use this application, see Configure multi-factor authentication for your account.
  6. Click Continue.

If you already coordinated with Armor to pay with a check, then you will be redirected to Armor Management Portal (AMP) login screen..

Step 3: Complete your payment information

  1. In Currency, select your currency.
  2. (Optional) If your business is tax exempt, select I'm tax exempt.
    • In Tax Exempt ID, enter a valid tax exempt ID.
  3. For Payment Method, mark the desired payment (credit card or bank account). 

Option 1: Credit card 

Cardholder Name, Address, City, State, and Postal Code will be pre-populated with the name and contact information for the Primary Contact on the account.

  1. In Card Number, enter the credit card number.
  2. In Expiration Date, select the appropriate month and year.
  3. In CVV, enter the verification number for the credit card
  4. In Country, select the corresponding country.
  5. Click Submit.

You will be redirected to Armor Management Portal (AMP) login screen.

Option 2: ACH Bank Debit

  1. In ABA / Routing Number, enter the corresponding banking number.
  2. In Bank Account Number, enter the account number.
  3. Select the appropriate Account Type.
  4. In Bank Name, enter the name of the banking institution.
  5. In Account Holder Name, enter the name of the account holder.
  6. Click Submit.

You will be redirected to Armor Management Portal (AMP) login screen.


Step 2: Confirmed assigned roles

In the Armor Management Portal (AMP), roles are similar to job titles that you can create and assign to your users. You can populate these roles with specific permissions to restrict the type of access your users can have in AMP.

For example, if you have a user who simply needs accounting permissions in AMP, you can create an Accounting role, assign accounting-related permissions to the role, and then assign that role to a specific user. 

To prepare for the upgrade process, Armor has created three default roles (Admin, Technical, and Billing). Additionally, Armor has assigned your users to one of these roles. 

Armor recommends that you review the assigned roles in AMP. 

After the upgrade process, you can edit these roles. 

 Permissions in the Admin role

By default, the Admin role contains every permissions and is automatically assigned to a new administrator account.

 Permissions in the Billing role

By default the Billing role contains the following permissions: 


Read Entity Metadata

View notes and tags
Read IdentityView account information
Read WorkloadsView account workloads
Read Payment InformationView payment information

Write Payment Information

Update payment information
Read ComplianceView vulnerability scanning product information
Read AVAMView Malware Protection detail
Read Dashboard StatisticsView the data that populates the security dashboard
Read FIMView File Integrity Monitoring details.
Read Connections
Read FirewallView account firewall rules
Update Personal IdentityUpdate the challenge phrase and challenge response
View InvoicesView the invoices associated with your account
Read Network IPView account IP allocations and assignments
Read Network L2LView L2L network tunnels
View Core LicenseView core license information for your account
Read LocationsView locations available for this account
Read LogManagementView Log Management information
Read LogSearchView Log Search information
Read MonitoringView account resources
Read Network NatView DNAT assignments per VM.
Read Network BandwidthView network transfer history
Write Entity MetadataUpdates notes and tags
Read NotificationsView account notifications
Read OrdersView account resources
Read OS PackagesView OS patching details
Read Product CatalogRead Product Catalog
Global SearchPerform Global Search
Read Endpoints
Read SSL VPN Devices and UsersView SSL VPN account users and details
Read Virtual Machine StatsView graph data for virtual machines
Read StorageView disk and storage information for the account
View SubscriptionsView subscriptions for your account
Read TasksView task information
Read TemplatesView template details
Read TicketsView open tickets in your account
Write TicketsCreate a support ticket
Read Virtual Data CentersView account virtual data center details.
Read Server Replication
Read Virtual MachinesView virtual machine details
View Vulnerability ScansView vulnerability scanning report details
 Permissions in the Technical role

By default the Technical role contains the following permissions: 

  • Read Entity Metadata
  • Read Identity
  • Read Workloads
  • Write Workload
  • Read Compliance
  • Write Compliance
  • Read AVAM
  • Read Dashboard Statistics
  • Read FIM
  • Read Connections
  • Write Connectors
  • Read Firewall
  • Write Firewall
  • Update Personal Identity
  • Read Network IP
  • Write Network IP
  • Read Network L2L
  • Write Network L2L
  • View Core License
  • Read Locations
  • Read LogManagement
  • Read LogSearch
  • Write LogManagement
  • Read Monitoring
  • Read Network Nat
  • Write Network Nat
  • Read Network Bandwidth
  • Write Entity Metadata
  • Read Notifications
  • Read Orders
  • Write Orders
  • Read OS Packages
  • Read Product Catalog
  • Global Search
  • Write Secret
  • Read Endpoints
  • Read SSL VPN Devices and Users
  • Read Virtual Machine Stats
  • Read Storage
  • View Subscriptions
  • Write Subscriptions
  • Read Tasks
  • Write Tasks
  • Read Templates
  • Write Templates
  • Read Tickets
  • Write Tickets
  • Read Virtual Data Centers
  • Read Server Replication
  • Read Virtual Machines
  • Scale Virtual Machine
  • Write Server Replication
  • Write Virtual Machine
  • View Vulnerability Scan
  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Roles + Permissions
  3. Click Admin
  4. Click Members
  5. Review and confirm the list of assigned users.  
  6. (Optional) To remove a user from this role, click Edit Members
    1. Under Chosen, select and drag the desired user to the Members column.
    2.  Click the X at the top, right corner to save your changes. 
  7. Repeat the above steps for the Billing and Technical roles. 

In this topic

Have a suggestion for the Armor Knowledge Base? Send a message to