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This topic only applies to Armor Complete - Secure Hosting account administrators who have been notified by Armor that their account has been fully upgraded to Generation 4.

Before you begin, to better understand the upgrade process, Armor recommends that you review the Frequently Asked Questions for Generation 4 documentation.

Overview

After the upgrade process is complete, you will receive a notification from Armor.

Use this document to complete the post-upgrade tasks and to confirm a successful upgrade. 


Step 1: Review your virtual machines

To ensure a successful upgrade, Armor recommends that you review your virtual machines. 
  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click Virtual Machines
  3. Review the listed virtual machines. 
    • If you have any questions, contact Armor Support. For more information, see Support Tickets
    • To learn how to create a virtual machine, see Virtual Machines

      If you add or update a virtual machine in Generation 4, those changes will be priced according to the updated pricing structure for Generation 4.


Step 2: Enable SSL/VPN access for your users

If you run Ubuntu 16.x, see Install SSL / VPN Client for Ubuntu 16.x

Only an account administrator can enable the SSL VPN client for their user. Afterwards, the user can access the Armor Management Portal (AMP) to download the client. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click SSL VPN
  3. Click Members.
  4. In the top bar, select the data center that corresponds to your virtual machine. 
    • If you have virtual machines in multiple data centers, then you must download the client for every data center you use.
  5. Under Active Members, type and select the desired username.
    • The user can now access to AMP to download their SSL VPN client. 
    • Armor recommends that you send the user the following link to help the user download and install the client: Download and install the SSL/VPN client


Step 3: Enable and install your SSL/VPN access 

If you have accounts in multiple virtual data centers, you must install the SSL/VPN client for each data center. 

If you have accounts in multiple virtual data centers, you must install SSL/VPN for each data center. 

If you run Ubuntu 16.x, then please review Install SSL VPN Client for Ubuntu 16.x.

If you run Ubuntu 18.x, then please review Install SSL VPN Client for Ubuntu 18.x.

If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10.11 and higher.

Account administrators should use these instructions to enable and download the client for their account. 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Infrastructure
  2. Click SSL VPN
  3. Click Members.
  4. In the top bar, select the data center that corresponds to your virtual machine. 
    • If you have virtual machines in other data centers, then you must download the client for every data center you use. 
  5. Under Active Members, type and select your username.
    • When you add your username, the Download SSL VPN Client box will appear above the table. 
  6. Based on your operating system, select the appropriate client to download, and then follow the on-screen instructions. 
    • Your SSL VPN login credentials are the same credentials you use to access the Armor Management Portal (AMP). 

      For Windows users, the client will download as a .zip file.

      • Extract the installation files to your local hard drive.
      • Launch the installer.exe file to begin the installation. 

      For Mac OS users, the client will download as a .tgz file.

      • Extract the installation files to your local hard drive.
      • Access the mac_phat_client folder, and then run the naclient.pkg installer.
      • When you run the installer, you will see an error regarding the certificate. Click Continue. (In a future release, Armor will resolve the issue.)
      • To launch the SSL VPN client, in your Applications folder, search for naclient.
      • If you run Mac OS 10.11 or higher, then please review Install SSL VPN Client for Mac OS, version 10.11 and higher.
  7. If you have virtual machines in other data centers, then you must download the client for every data center you use. Repeat these steps for additional data centers.


Step 4: Review your firewall rules

To ensure a successful upgrade, Armor recommends that you review your firewall rules.
  1. In the Armor Management Portal (AMP), in the left-side navigation, click Security
  2. Click Firewall
  3. Review the listed firewall rules. 
    • If you have any questions, contact Armor Support. For more information, see Support Tickets
    • To learn how to create a firewall rule, see Firewall Rules

(Optional) Step 5: Create additional roles 

Before the upgrade process began, you had assigned roles and permissions to your users from a list of default roles.

Now, you can assign and customize additional roles to your users.  

You can assign multiple roles to a user.

To learn more about Roles and Permissions, see Roles and Permissions.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Roles + Permissions
  3. Click the plus ( + ) icon. 
  4. In the top, right corner of the screen, hover over the gear icon. 
  5. Click the blue pencil (Rename) icon.
  6. In the window that appears, enter a descriptive name, and then click Rename Role.
  7. In the top menu, click Members
  8. In the field, enter and select the user (or users) to assign to the role. 
  9. In the top menu, click Permissions
  10. Mark the permissions to add to your role. 
  11. At the bottom of the screen, click Save Role


(Optional) Step 6: Assign roles to existing users

This step only applies if you created additional roles for your users.

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Account
  2. Click Roles + Permissions
  3. Locate and select the desired role. 
  4. Under the name of the role, click Members
  5. Click Edit Members
  6. Select and drag the desired user to the Chosen column. 
  7. Click the X at the top, right corner.  

Step 7: Contact your users

Upgraded users who are not account administrators must also complete the account signup process

Similar to an account administrator, upgraded users also received an email invitation to complete the account signup. 

You can share the following document to help your users complete this process: Complete the onboarding process and create a virtual machine




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