Create a support ticket

View a support ticket

To view the status of a support ticket: 

1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
2. Click Tickets + Notifications. 
3. Locate and select the desired ticket. 

Add a recipient to an existing support ticket

1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
2. Click Tickets + Notifications. 
3. Locate and select the desired ticket. 
4. In Add Recipient, enter the name or username of the recipient, and then select the name. 
   • To remove a recipient, click the corresponding trash icon.

Chat with Armor

Call Armor

Troubleshoot Tickets + Notifications screen

If you do not see any tickets in the Tickets + Notifications screen, consider that:

• A ticket was never created in this account.
  • To learn how to create a ticket, see Create a support ticket.
• You do not have permission to view a ticket.
  • You must have the Read Ticket(s) permission enabled to view tickets. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions.