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Knowledge Base


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Security Incidents

The Incidents widget displays open or pending support tickets that are considered security incidents. Internally, Armor Support labels certain support tickets as security incidents. Based on the recommendation of Armor Support, these security incidents are labeled with a severity rating, and then displayed in the Security Dashboard.

You will only see Security Incidents if you are listed as a recipient on the support ticket or if you opened the support ticket. 

You can click a severity type, and then you will be redirected to the Security Incident screen with the table already filtered based on the severity type you selected.

To learn more about the Security Incident screen, see  Security Dashboard (Armor Complete - Secure Hosting)