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This API call applies to both Armor Complete and Armor Anywhere users.

The Re-open a Ticket API opens an existing ticket. 

You can use the Get Ticket Meta-Data API to find the ticket number (ticketNumber).

Sample Request



The following table describes the different parts of this API call: 

API Call / URLMethod / Type

The following table describes the parameter (or parameters) for this API call:

ParameterDescriptionFormatRequired or optionalExample
ticketNumberThe number of the ticket you want to openIntegerRequired271

Sample Return

      "tags": [],
      "comments": [{
            "id": "e06555ce-8489-4aad-8cda-b71511b9b38e",
            "text": "Comment",
            "commentorId": "f9153914-9e29-42f0-9101-9b31fa4df6eb",
            "commentorName": "Jason Smith",
            "commentorEmail": "",
            "date": "2015-01-06T23:51:45.05",
            "isPublic": true,
            "attachments": [],
            "feedback": 0,
            "reason": 0,
            "read": false
            "id": "7c07dac5-de64-49f9-b2d9-23bc269aa5ab",
            "text": "Check VM",
            "commentorId": "f9153914-9e29-42f0-9101-9b31fa4df6eb",
            "commentorName": "Robert Smith",
            "commentorEmail": "",
            "date": "2015-01-06T23:44:03.237",
            "isPublic": true,
            "attachments": [],
            "feedback": 0,
            "reason": 0,
            "read": false
      "recipients": [{
            "id": 2369,
            "firstName": "Robert",
            "lastName": "Smith",
            "emailAddress": "",
            "account": false,
            "billing": false,
            "technical": false,
            "partner": false
      "relatedServers": [],
      "relatedTickets": [],
      "ticketNumber": 1476,
      "title": "Ticket",
      "type": "ticket",
      "status": "Open",
      "isClosed": false,
      "priority": 0,
      "sensitivity": null,
      "dateCreated": "2015-01-06T23:44:03.153",
      "dateModified": "2015-01-07T00:07:28.96",
      "createdByUserId": 2369,
      "lastResponderName": "Robert Smith",
      "lastResponderExcerpt": "Check VM",
      "lastResponseDate": "2015-01-06T23:51:45.05",
      "starred": false,
      "read": false,
      "userRating": 3