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The Get Ticket API retrieves the details for a specific ticket, including closed tickets. 

You can use the Get Ticket Meta-Data API to find the ticket number (ticketNumber).

Sample Request



The following table describes the different parts of this API call: 

API Call / URLMethod / Type

The following table describes the parameter (or parameters) for this API call:

ParameterDescriptionFormatRequired or optionalExample
ticketNumberThe ticket numberIntegerRequired1475

Sample Return

         "tags": ["Tag"],
         "comments": [{
               "id": "152b0e33-f7a6-418f-8185-0a11c3ff11af",
               "text": "Please check the VM",
               "commentorId": "f9153914-9e29-42f0-9101-9b31fa4df6eb",
               "commentorName": "Jason Smith",
               "commentorEmail": "",
               "date": "2015-01-06T22:33:27.683",
               "isPublic": true,
               "attachments":  [],
               "feedback": 0,
               "reason": 0,
               "read": false
         "recipients": [{
               "id": 2369,
               "firstName": "John",
               "lastName": "Smith",
               "emailAddress": "",
               "account": false,
               "billing": false,
               "technical": false,
               "partner": false
         "relatedServers": [],
         "relatedTickets": [],
         "ticketNumber": 1475,
         "title": "Ticket",
         "type": "ticket",
         "status": "Open",
         "isClosed": false,
         "priority": 0,
         "sensitivity": null,
         "dateCreated": "2015-01-06T22:33:27.4",
         "dateModified": "2015-01-06T22:33:27.4",
         "createdByUserId": 2369,
         "lastResponderName": "Jason Smith",
         "lastResponderExcerpt": "Please check this VM",
         "lastResponseDate": "2015-01-06T22:33:27.683",
         "starred": false,
         "read": false,
         "userRating": 0
Not Found

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