Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Excerpt

Anchor
Armor Anywhere
Armor Anywhere
Armor Anywhere

This section describes the add-on products that are only available to Armor Anywhere users. 


Order a Marketplace add-on product

Anywhere Agent

Based on your operating system, select the appropriate document to learn how to install the Anywhere agent: 


Dynamic Threat Blocking

At a high-level, you can use Dynamic Threat Blocking to:

  • Perform an IP lookup to research the safety of an IP address.
  • Create a rule to allow (whitelist) or block (blacklist) an IP address.
    • Although you can use this screen to research, create, and organize rules, you are responsible for implementing the actual rules in your environment.
  • Review users who have performed an IP lookup in your account.

To learn more, see Dynamic Threat Blocking (Armor Anywhere).


Log Management services

To enhance the default Log and Data Management services, you can:



Excerpt
hiddentrue


Anchor
Armor Complete and Armor Anywhere
Armor Complete and Armor Anywhere
Armor Complete and Armor Anywhere

This section describes the add-on products that are available to Armor Complete and Armor Anywhere users. 


Anchor
Support & Onboarding - Armor Support
Support & Onboarding - Armor Support
Armor Support

Order a Marketplace add-on product

Step 1: Review product information

In addition to the Basic support that is included with every AMP account, Armor offers the Advanced and Enterprise support tiers.


Basic

Advanced

Enterprise

PricingIncluded, no additional costMonthly charge of $995Monthly charge of $10,500 or 10% of client MRR (whichever is higher)
Self-Service Support

Basic

AdvancedEnterprise
Full product documentation and support/troubleshooting guides are available 24/7/365 to users at the Armor Knowledge Base.YesYesYes
Included Infrastructure Management (For Armor Complete Only)*BasicAdvancedEnterprise

VM Configuration and Deployment

YesYesYes
Addition/Removal of Services Including Backup and DR ConfigurationYesYesYes
24/7 Server Monitoring YesYesYes
Troubleshooting YesYesYes
Patching SupportYesYesYes
OS Support YesYesYes
Network Configuration Support YesYesYes
Architecture Analysis and Guidance NoNoYes
API ServicesBasicAdvancedEnterprise
API Services Access Full access, unlimited useFull access, unlimited useFull access, unlimited use
Coverage and Engagement ProfileBasicAdvancedEnterprise
Security Operations Center24/7/36524/7/36524/7/365
Ticket Support24/7/36524/7/36524/7/365

Ticketing/Incidents

Unlimited Tickets or Open IncidentsUnlimited Tickets or Open IncidentsUnlimited Tickets or Open Incidents
Phone SupportNot Applicable8am-5pm CST & GMT, M-F

Round-the-Clock Coverage 

24/7/365

Response SLO48 hoursNot ApplicableNot Applicable
Expanded Service ExcellenceBasicAdvancedEnterprise
Customer Experience ManagerNot ApplicableNamed Customer Experience Manager Named Customer Experience Manager 
Business ReviewsNot ApplicableNot ApplicableQuarterly Executive Business Reviews (EBR) 
Response SLABasicAdvancedEnterprise
Ticket HandlingNot ApplicablePriority ticket handling.  
6 hours for acknowledgement during coverage hours.
Priority ticket handling.  
30 minutes for acknowledgement. 
Service Credit EligibilityNot ApplicableUp to 3% credit on support service for impacted month. Request for credit must be made in writing (via ticket) within 72 hours of incident.Up to 5% credit on support service for impacted month. Request for credit must be in writing (via ticket) within 120 hours of incident.
Incident InvestigationEach incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.Each incident includes 2 free hours of investigation.

*Infrastructure Management pertains to Armor Complete solutions only

Step 2: Order Additional Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Armor Support.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

Anchor
Support & Onboarding - Armor Onboarding
Support & Onboarding - Armor Onboarding
Armor Onboarding

You can use this product to receive additional assistance during the onboarding process.

Step 1: Review product information

ProductDescription
Guided Onboarding

This product offers guided onboarding services with training.

Enterprise Onboarding

This product offers enterprise onboarding services with a dedicated enterprise onboarding representative and project support.

With this product, you will receive a response from support within 24 hours, as well as 2 hours of remote product training.

For additional information, please contact your Account Manager.

Managed Onboarding

This product offers managed onboarding services with a dedicated advanced onboarding representative and project support.

With this product, you will receive a response from support with 2 hours, as well as 5 hours of remote product training.

For additional information, please contact your Account Manager.

Step 2: Order Onboarding Support

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Marketplace
  2. Locate and select Armor Onboarding.
  3. Locate the desired add-on product option, and then select Choose This.
  4. Mark Terms & Conditions.
  5. Click Purchase.
  6. A ticket will be automatically created and sent to Armor Support. To see the status of this ticket, in the left-side navigation, click Support, and then click Tickets
    • Armor will use this ticket to communicate with you about the status of your order and to inquire about your specific configuration requirements, such as the domain to add the certificate.

...