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In the Armor Ticketing System, an organization allows you to specify when a group of users should be added to a specific support ticket, based on the subject matter of the ticket. For instance, for a billing-related ticket, you can indicate that members of the Billing organization should be notified. When a support ticket is shared with an organization, all users within the organization will receive an initial email notification; however, the individual user can manage their own notification preferences in the particular ticket.   

Note

AMP account administrators with the Admin role must also be manually added as a member of an individual organization, in order to receive notifications for tickets that are shared with that particular organization. Simply having the Admin role itself will not provide access to all tickets.The Admin role in AMP and the Administrative organization in Tickets are two separate concepts. Admins in AMP do not have access to every ticket, nor do users in the Administrative organization have access to every ticket. As a member of the Administrative organization, you will not receive any additional admin privileges for Tickets; you will simply receive notifications for tickets where the Administrative organization was added.

By default, there are four organizations available in the Armor Management Portal (AMP):

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The initial members of the AdministrativeBilling, and Technical organizations have been pre-defined in the Armor Management Portal (AMP) to match the users currently assigned to the AdminBilling, and Technical roles; however, you can add or remove users from these organizations. 

As a member of the Administrative organization, you will not receive any additional admin privileges for Tickets; you will simply receive notifications on administrative-related issues related to your account.

Note

Since a Security role does not exist in AMP, the default Security organization does not have any pre-defined members. You will need to manually add members to this organization.

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