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Excerpt Include
Create a support ticket (snippet)
Create a support ticket (snippet)
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Note

You can configure your account to receive a notification when a support ticket has been updated. 

To learn, see Configure Notification Preferences

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View a support ticket
View a support ticket
View a support ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 

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  1. the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 

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Add a recipient to an existing support ticket
Add a recipient to an existing support ticket
Add a recipient to an existing support ticket

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 
  4. In Add Recipient, enter the name or username of the recipient, and then select the name. 
    • To remove a recipient, click the corresponding trash icon.

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  1. the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 
  4. In the right menu, under Add Recipient, enter the name or username of the recipient, and then select the name. 
    • To remove a recipient, click the corresponding X icon.

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Delete a ticket
Delete a ticket
Delete (close) a ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket.
  4. Hover over the

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  1. gear icon, and then click the

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  1. Close Ticket icon. 

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Chat with Armor
Chat with Armor
Chat with Armor

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