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Armor Ticketing System

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FAQs
FAQs
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March 2, 2019 (AMP 2.50)
March 2, 2019 (AMP 2.50)
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20190302
20190302
Armor Ticketing System 
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titleUPDATED SUPPORT


The Armor Ticketing System has been updated to provide a variety of support-related enhancements. With the updated ticketing system, you can expect fewer, yet more meaningful emails, along with faster ticket routing and better ticket categorization.

Additionally, with this release: 

  • Previously closed tickets were officially archived within AMP. 
  • Open or unresolved tickets were upgraded to the updated ticketing platform.
  • Organizations (Admin, Technical, Billing, and Security) have been established in AMP, to help manage ticket notifications. 


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Review the FAQs associated with this release.

To learn more about the Tickets screen, including how to send a support ticket, see Armor Support.



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