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To review
  • Click the subject to view additional details for a particular specific ticket

, click the subject
  • .

The comments within the ticket are color-coded to easily identify if the comment was entered by Armor or yourself.

ColumnDescription
Subject

This column displays the subject of the archived ticket.

Note
Status

By default, most archived tickets will display as Resolved.

Some archived tickets will display as Open or Attention until Armor Support can properly close the ticket in the previous ticketing system.

Ticket #This column displays the number associated with the archived ticket.
DateThis column displays the date the archived ticket was resolved in the archived screen.
Note

When viewing additional details for a particular ticket, the comments within the ticket will be color-coded to easily identify if the comment was entered by Armor or a member of your organization.

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Overview on organizations
Overview on organizations
Learn about organizations 

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