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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets
  3. Click View Archived Tickets or Archived Tickets
  4. Search for your desired ticket, or locate it within the list
ColumnDescription
Subject

This column displays the subject of the archived ticket.

Note

To review additional details for a specific ticket, click the subject.

The comments within the ticket are color-coded to easily identify if the comment was entered by Armor or yourself.

Status

By default, most archived tickets will display as Resolved.

Some archived tickets will display as Open or Attention until Armor Support can properly close the ticket in the previous ticketing system.

Ticket #This column displays the number associated with the archived ticket.
DateThis column displays the date the archived ticket was resolved in the archived screen.

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