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Note

Release note - AMP 2.50 (March 2, 2019)

Armor's support ticket platform has been updated to provide a variety of support-related enhancements. With the new ticketing system, you can expect fewer, yet more meaningful emails, along with faster ticket routing and better ticket categorization.

With Additionally, with this release: 

  • Previously closed tickets were officially archived within AMP. 
  • Open or unresolved tickets were migrated to the new ticketing platform.
  • Organizations (Admin, Technical, Billing, and Security) have been established in AMP, to help manage ticket notifications. 

Review the following document to learn how to create and review support tickets in this updated ticketing platform.

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Overview

You can use this document to learn how to: 

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