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Excerpt Include
Troubleshoot FIM score (snippet)
Troubleshoot FIM score (snippet)
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Intrusion Detection System (IDS)

Issue: IDS has not provided a heartbeat in the past 4 hours

Expand
titleStep 1: Verify the status of the agent

DescriptionCommand
WindowsVerify that the service is running
gsv -displayname *trend*
LinuxVerify that the service is running
ps_axu | grep ds_agent

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Expand
titleStep 3: Manually heartbeat the agent
Windows
Code Block
PS C:\Users\Administrator> & "C:\Program Files\Trend Micro\Deep Security Agent\dsa_control.cmd" -m
HTTP Status: 200 - OK
Response:
Manager contact has been scheduled to occur in the next few seconds.
Linux
Code Block
/opt/ds_agent/dsa_control -m


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Vulnerability Scanning

Issue: If IR Agent is not installed

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