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Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)


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You can order Continuous Server Replication (Disaster Recovery) from the 

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Review the following table to better understand the Continuous Server Replication tab.

ColumnDescription
Server Replication

The order status for this add-on product:

  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour recovery data center location
Status

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the recovery environment

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Note

As part of the upgrade process, any virtual machine that was subscribed to the Continuous Server Replication (Disaster Recovery) add-on product in Gen 3 will retain that add-on product in Gen 4.

For any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for newly created Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery) in AMP. 

Note

Armor highly recommends that you review the FAQs for upgraded users with DR to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

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  • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process. 
  • For first-time subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete.  

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  1. Return to the Virtual Machine Details screen for the desired virtual machine. 
  2. Click the Continuous Server Replication tab.
  3. Review the status for Server Replication. The status will change from Configuring to Enabled

Marketplace screen or from the Virtual Machines screen.

Order from the Marketplace screen

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Order Disaster Recovery from the Marketplace (snippet)
Order Disaster Recovery from the Marketplace (snippet)
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Order from the Virtual Machines screen

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Order Disaster Recovery from Virtual Machines screen
Order Disaster Recovery from Virtual Machines screen
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Request a test failover and view a test failover virtual

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machine

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Request a test failover

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After a successful test failover, you can view the test failover virtual machine in the Armor Management Portal (AMP). 

Note

Armor highly recommends that you review the FAQs for upgraded users with DR to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

Note

During a test failover, Armor recommends that you do not make any changes to your AMP account while in the test failover environment. Any change you make will not replicated in the primary environment.

For instance, if you update your firewall rules in the test failover environment, then those updates will not be replicated in the primary environment.

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  • Armor Support will update the ticket when the test failover is complete. 

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  • The name of the test failover virtual machine will include the name of the primary virtual machine, along with - Test added to the name. For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will be My Company - Test
  • The Continuous Server Replication tab will not appear in the VM Details screen for the test failover virtual machine.   

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  • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the test failover site. 
  • You must download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
    • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
    • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 
  • To learn how to download and install the SSL/VPN client, see SSL/VPN

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Note

To request a certificate for compliance reasons, create a support ticket and indicate your interest to receive a certificate.  

and view a test failover virtual machine
Request a test failover and view a test failover virtual machine 

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Request a test failover (snippet)
Request a test failover (snippet)
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Request a live recovery and view a live recovery virtual machine

You can request a live recovery to troubleshoot during an outage in your primary environment.  After a successful live recovery, you can view the live recovery virtual machine in the Armor Management Portal (AMP). 

Note

Armor highly recommends that you review the FAQs for upgraded users with DR to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

Note

During a live recovery, Armor recommends that you do not make any changes to your recovery virtual machine. Any change you make will not replicated in the primary virtual machine.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Live recovery or Request for a test failover
    • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live recovery. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines. The recovery virtual machine will be listed in the table. 
    • The name of the recovery virtual machine will be the same as the primary virtual machine, along with a yellow icon.  
    • The primary virtual machine will not be listed in this table. 
    • The Continuous Server Replication tab will not appear not appear in the VM Details screen.   
  11. To access the live recovery virtual machine in the live recovery site, you must download and install the Gen 4 SSL/VPN client for the live recovery environment. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the test failover site. 
    • You must download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
      • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
      • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 
    • To learn how to download and install the SSL/VPN client, see SSL/VPN
  12. To end the live recovery, create a support ticket and indicate your interest to end the live recovery. 

Troubleshoot Continuous Server Replication tab

If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 

  • You have not ordered Continuous Server Replication service. 
  • Armor Support has not completely provisioned the service.
    • This service may take up to two business days to appear in your AMP account. 
  • You do not have permission to order and view this service. 
    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

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Request a live failover (snippet)
Request a live failover (snippet)
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Troubleshoot Continuous Server Replication tab

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Troubleshoot Disaster Recovery (snippet)
Troubleshoot Disaster Recovery (snippet)
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