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Note

This document only applies to upgraded users.

Overview

Note

Before you order this add-on product and request a recovery, Armor highly recommends that you review the FAQs for upgraded users with DR.

Armor, along with Zerto, provides a fully managed continuous data replication (disaster recovery) add-on product.

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Primary environmentDefault recovery environment
Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

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Before you

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Before you begin

Review the Frequently Asked Questions regarding Continuous Server Replication (Disaster Recovery) 

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Note

As part of the upgrade process, any virtual machine that was subscribed to the Continuous Server Replication (Disaster Recovery) add-on product in Gen 3 will retain that service add-on product in Gen 4.  

For any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for newly created Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery) in AMP. 

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You can request a live recovery to troubleshoot during an outage in your primary environment.  After a successful live recovery, you can view the live recovery virtual machine in the Armor Management Portal (AMP). 

Before you request a live recovery, consider the following: 

Only authorized users can request a live recovery. 

A live recovery will affect your production environment. 

Note

During

an outage, Armor will send you

a

notification regarding the outage in your primary data center; however, you must submit a support ticket to request the

live recovery

Note

During a live recovery, Armor recommends that you do not make any changes to your recovery virtual machine. Any change you make will not replicated in the primary virtual machine.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Live recovery or Request for a Test recovery
    • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live recovery. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test recovery is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines. The recovery virtual machine will be listed in the table. 
    • The name of the recovery virtual machine will be the same as the primary virtual machine, along with a yellow icon.  
    • The primary virtual machine will not be listed in this table. 
    • The Continuous Server Replication tab will not appear not appear in the VM Details screen.   
  11. To access the live recovery virtual machine in the live recovery site, you must download and install the Gen 4 SSL/VPN client for the live recovery environment. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the test recovery site. 
    • You must download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
      • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
      • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 
    • To learn how to download and install the SSL/VPN client, see SSL/VPN
  12. To end the live recovery, create a support ticket and indicate your interest to end the live recovery. 
Note

After the outage is complete, Armor will send you a notification; however, you must submit a support ticket to request a recovery termination. Armor Support will remove the recovery virtual machines from your AMP account. 


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Troubleshoot Continuous Server Replication tab

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