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You can request a test recovery to meet compliance requirements or to verify that the Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.  

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Note

During a test recovery, Armor recommends that you do not make any changes to your AMP account while in the test recovery environment. Any change you make will not replicated in the primary environment.

For instance, if you update your firewall rules in the test recovery environment, then those updates will not be replicated in the primary environment.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Test test recovery
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
    • Armor Support will update the ticket when the test recovery is complete. 
  8. To view the test recovery virtual machine, on the left-side navigation, click Infrastructure
  9. Click Virtual Machines
    • The name of the test recovery virtual machine will include the name of the primary virtual machine, along with Testwith - Test added to the name. For example, if the name of the primary virtual machine is My Company, then the name of test recovery virtual machine will appear as be My Company - Test
    • The Continuous Server Replication tab will not appear in the VM Details screen for the test recovery virtual machine.   
  10. (Optional) To access the test recovery virtual machine in the test recovery site, you must download and install the Gen 4 SSL/VPN client for the recovery site. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the test recovery site; you must use the Gen 4 (VMware) client
    • You must download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
      • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
      • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 
    • To learn how to download and install the SSL/VPN client, see SSL/VPN

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  1. To

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  1. end the test recovery, create a support ticket and indicate your interest to end the test recovery.

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  1.  
    • Armor Support will remove the test recovery virtual

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    • machine from your AMP account. 

Note

To request a certificate for compliance reasons, create a support ticket and indicate your interest to receive a certificate.  

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You can request a live recovery to troubleshoot during an outage in your primary data centerenvironment. After  After a successful live recovery, you can view and confirm the live recovery virtual machine in the Armor Management Portal (AMP). 

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