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  1. In the Armor Management Portal (AMP), on the left-side navigation, click Infrastructure
  2. Click Virtual Machines
  3. Locate and select the desired virtual machine.
  4. Next to the virtual machine name, click the gear icon. 
  5. Select Add Continuous Replication.
  6. In the drop-down menu, confirm the desired virtual machine. 
  7. Review the information, including pricing information, and then select Submit
    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process. 
    • For first-time subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete.  
  8. When Armor Support will use a support ticket to confirm that this communicates that the add-on product has been fully provisioned. To confirm that this service was activated:
    1. Return to the Virtual Machine Details screen for the desired virtual machine. 
    2. Click the Continuous Server Replication tab.
    3. Review the status for Server Replication. The status will change from Configuring to Enabled
  9. (Optional) Armor recommends that after your add-on product has been fully provisioned, you should request a test recovery, simply to verify the service is functional. 

Note

Review the following table to better understand how to review the Continuous Server Replication tab.

ColumnDescription
Server Replication

The order status for this add-on product:

  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour recovery data center location
Status

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the recovery environment


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Request a test recovery and view a test

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recovery virtual machine 

You can request a test recovery to meet compliance requirements or to verify that the add-on product was successfully provisioned in your account.  

After a successful test recovery, you can view and confirm the test recovery in the Armor Management Portal (AMP). 

Note

During a test recovery, Armor recommends that you do not make any changes to your AMP environment account while in the test recovery environment. Any change you make will not replicated in the primary environment

For instance, if you update your firewall rules in the test recovery environment, then those updates will not be replicated in the primary environment.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Test recovery
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
      To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
      • Armor Support will update the ticket when the test recovery is complete. 
    • On the To view the test recovery virtual machine, on the left-side navigation, click Infrastructure
    • Click Virtual Machines
      • The recovery virtual machine will be listed in the table. The name of this the test recovery virtual machine will include the name of the primary virtual machine, along with Test added to the titlename.   For example, if the name of the primary virtual machine is My Company, then the test recovery virtual machine will appear as My Company - Test
      • The Continuous Server Replication tab will not appear not appear in the VM Details screen for the test recovery virtual machine.   
    • (Optional) To access the test recovery virtual machine in the recovery site, you must download and install the Gen 4 SSL/VPN client for the recovery site. 
      • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the recovery site; you must use the Gen 4 (VMware) client. 
        • You must download the client for your recovery location (DFW01-Recovery or PHX01-Recovery).
        • To learn how to download and install the SSL/VPN client, see SSL/VPN

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Note

To request a certificate for compliance reasons, create a support ticket and indicate your interest to receive a certificate.  


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Request a live recovery and view a live recovery virtual machine

You can request a live recovery to troubleshoot during an outage in your primary data center. After a successful live recovery, you can view and confirm the live recovery in the Armor Management Portal (AMP). 

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  • You have not ordered Continuous Server Replication service. 
  • Armor Support has not completely provisioned the service.
    • This service may take up to two business days to appear in your AMP account. 
  • You do not have permission to order and view this service. 
    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

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