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Primary data centerDefault failover site
Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

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Before you begin

Before you order Continuous Server Replication (Disaster Recovery) and request a failover, consider the following statements: 

  • Only an authorized user can request a failover. Armor Support will maintain a list of authorized users who can represent your organization and request a failover. 
  • You can only access your failover virtual machine via the VMwareTRAY SSL VPN-Plus Client. 
    • The Cisco AnyConnect Secure Mobility Client from Gen 3 will not work with a failover virtual machine in Gen 4.
    • To learn how to download and install this client, see SSL/VPN.
  • During a data center outage, Armor does not automatically perform a live failover for your environment. Armor will always wait for your approval before performing a failover. 
    • You must submit a support ticket to Armor to request a live failover.
  • After a failover is complete



Before your order this add-on product, consider the following factors: 

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You can request a live failover to troubleshoot during an outage in your primary data center. After a successful live failover, you can view and confirm the live failover in the Armor Management Portal (AMP). 

Before you request a live failover, consider the following: 

Only authorized users can request a live failover. 

Note
During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 

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  • You have not ordered Continuous Server Replication service. 
  • Armor Support has not completely provisioned the service.
    • This service may take up to two days to appear in your AMP account. 
  • You do not have permission to order and view this service. 
    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

Frequently asked questions

I had Continuous Server Replication (Disaster Recovery) in my Gen 3 (my.armor.com) environment. Do I need to order this add-on product again in my Gen 4 (amp.armor.com) environment?

In short, no. As part of the upgrade process, any virtual machine that was subscribed to Continuous Server Replication (Disaster Recovery) in Gen 3 will retain that service in Gen 4.  

For any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for newly created Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery) in AMP. 

To learn how to order, see Disaster Recovery (upgraded users) (external draft).

How do I order Continuous Server Replication (Disaster Recovery) and request a failover? 

You can order the Continuous Server Replication (Disaster Recovery) add-on product in the Armor Management Portal (AMP). Once this add-on product has been fully provisioned, you can submit a support ticket to request a failover. Armor Support will coordinate with you to establish expectations and timelines. 

To learn how to order Continuous Server Replication (Disaster Recovery), as well as request a failover, see Disaster Recovery (upgraded users) (external draft).

If my primary data center is down, does Armor automatically perform a failover?  

Although Armor will notify you about a data center outage, you are still responsible for communicating a failover request to Armor.

Similarly, while Armor will notify you about the end of a data center outage, you must contact Armor to terminate the failover. 

If I make a change in my failover site, will that change be reflected in my primary site after the failover is terminated? 

In short, no. After a failover is complete, Armor removes the failover virtual machine from the Armor Management Portal (AMP). As a result, any change you make to your failover virtual machine will not reflected in the primary virtual machine. 

How do I terminate a failover?  

You must submit a request to Armor Support and indicate your interest to terminate the failover.

How does Continuous Server Replication (Disaster Recovery) affect how virtual machines and corresponding information are displayed in AMP?

During failover, your original virtual machine is essentially recreated in AMP. As a result, you may notice duplicate virtual machine entries in certain screens in AMP. Additionally, these duplicate entries will act differently based on the type of failover (live or test).  

Review the following table to better understand how to review certain AMP screens: 

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FIM screen

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Visible, without the original virtual machine

Note

During a live failover, the original virtual machine is removed from AMP. As a result, the live failover virtual machine will contain the same name as the original virtual machine, along with a yellow icon.

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Visible, along with the original virtual machine

Note

During a test failover, the original virtual machine will be visible in AMP, along with the test failover virtual machine. As a result, the name of the test failover virtual machine will be the name of the original virtual machine, with - Test added.

How do I access a failover virtual machine? 

Similar to accessing a primary virtual machine, you must download and install the SSL/VPN client that corresponds to the failover site for Gen 4. 

Note

In the SSL/VPN screen, before you download the client, you must select the failover site (DFW01-Recovery or PHX01-Recovery).

Note

To access a failover virtual machine, you cannot use the Gen 3 (my.armor.com) SSL/VPN client. You can only use the Gen 4 (amp.armor.com) SSL/VPN client.

To learn how to download and install an SSL/VPN client in Gen 4, see SSL/VPN.

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