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  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Test Failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines
    • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
    • Under Storage, the disk is tagged with Disaster Recovery.
    • The failover will be listed in the table. The name of this virtual machine will include the name of the original virtual machine, along with Test added to the title. 
      • For example, if the name of the primary virtual machine is My Company, then the failover virtual machine will appear as My Company - Test
    Click the Test virtual machine. 
      • The Continuous Server Replication tab will not appear not appear in the
      failover virtual machine. 
      •  VM Details screen.   
  11. (Optional) To access the virtual machine in the failover site, you must download and install the Gen 4 SSL/VPN client for the failover site. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) client. 
      • You must download the client for your failover location (DFW01-Recovery or PHX01-Recovery).
      • To learn how to download and install the SSL/VPN client, see SSL/VPN

Note

To terminate the test failover, create a support ticket and indicate your interest to end the test failover.

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 Armor Support will remove the test virtual machines from your AMP account. 

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Note

To request a certificate for compliance reasons

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, create a support ticket and

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indicate your interest to receive a certificate.  


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Request and view a live failover

You can request a live failover to troubleshoot during an outage in your primary data center.   After a successful live failover, you can view and confirm the live failover in the Armor Management Portal (AMP). 

Note
During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 
Note

During a live failover, Armor recommends that you do not make any changes to your failover virtual machine. Any change you make will not replicated in the primary virtual machine.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Live Failover or Request for a Test Failover
    • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live failover. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines. The  The failover virtual machine will be listed in the table. 
    • The name of the failover virtual machine will be the same as the original virtual machine, along with a yellow icon.  
    • The original virtual machine will not be listed in this table. 
    • The Continuous Server Replication tab will not appear not appear in the VM Details screen.   
  11. (Optional) To access the virtual machine in the failover site, you must download and install the Gen 4 SSL/VPN client for the failover site. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) client. 
      • You must download the client for your failover location (DFW01-Recovery or PHX01-Recovery).
      • To learn how to download and install the SSL/VPN client, see SSL/VPN
Note

After the outage is complete, Armor will send you a notification; however, you must submit a support ticket to request a failover termination. Armor Support will remove the test virtual machines from your AMP account. 

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Troubleshoot Continuous Server Replication tab

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