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What's the level of interaction from the DR site? W

What do the icons represent (orange and gray)?

What is specifically replicated in the failover site?

Can you add DR to a virtual machine, workload, and load balancer?


Home > Armor Complete - Product User Guide > Disaster Recovery (upgraded users) (external draft) > Disaster Recovery (upgraded users) (external draft)


This document only applies to upgraded users.

If you are not an upgraded user, see Continuous Server Replication (Disaster Recovery).


To fully use this screen, you must have the following permissions assigned to your account:

  • Read Server Replication
  • Write Server Replication

Armor highly recommends that you review the FAQs for Upgraded Users with Disaster Recovery to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.


Currently, Disaster Recovery (Continuous Server Replication) is available in the DFW01 (Dallas) and PHX01 (Phoenix) environments.

Armor, along with Zerto, provides a fully managed continuous data server replication (disaster recovery) serviceadd-on product.

At a high-level, this service add-on product recovers and replicates your resources in into a failover site recovery environment to help you:

  • Troubleshoot Maintain your applications during an outage in your primary data center
  • Meet compliance requirements

This service replicates add-on product recovers (and then restores) the following resources from your production primary environment into the failover sitea recovery environment:  


Resource type

Specific components

  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management
  • Workloads
  • Virtual machines
  • IP
  • Addresses
  • L2L VPN
Core Services
  • What are some sample Core Services? 
  • Malware protection
  • File integrity monitoring
  • Patching
  • Log Management
  • Firewall
  • Security Incidents 

If there is an outage in your primary data center, and you continue to work with your infrastructure in the failover site, then any modifications you make will be replicated in the primary data center once the outage has been resolved.

Typically, the failover recovery site is the closest data center to your primary data center. Currently, Armor offers this service add-on product in the following locations: 

data center failover site




recovery environment

Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)



You can order Continuous Server Replication (Disaster Recovery) from the 


Marketplace screen or from the Virtual Machines screen.

Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

  1. In the Armor Management Portal (AMP), on in the left-side navigation, click InfrastructureMarketplace
  2. Click Virtual Machines
  3. Locate and select the desired virtual machine.
  4. Next to the virtual machine name, click the gear icon. 
  5. Select Add Continuous Replication.Under Business Continuity, locate and select Continuous Server Replication
  6. In the drop-down menu, confirm select the desired virtual machine. 
  7. Review the information, including pricing information, and then select Submit
    • This service may take a few minutes to activate in your account. (HOW LONG?)
  8. To confirm that this service was activatedClick Choose This
  9. Click Purchase
    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process. 
    • For first-time subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete.  
  10. When Armor Support communicates that the add-on product has been fully provisioned:
    1. Return to the Virtual Machine Details screen for Machine screen. 
    2. Locate and select the desired virtual machine. 
    3. Click the Continuous Server Replication tab.Click Backup + Recovery
    4. Review the status for Server Replication. The status will change from Configuring to Enabled. 

Review the following table to better understand theBackup + Recovery section:



Server Replication

The order status for this add-on product:

  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour recovery data center location

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the recovery environment

After your add-on product has been fully provisioned, Armor recommends that you request a test failover, simply to verify the service is functional. To learn more, seeRequest a test failover and view a test failover


virtual machine


You can request failover to: 

  • Troubleshoot during an outage in your primary data center
    • Do we need to define an outage in order to avoid unnecessary failovers? 
  • Meet compliance requirements 
    • In this case, you will request a test failover. 



Option 2: Order from the Virtual Machines screen

Excerpt Include
ESLP:Order Disaster Recovery from Virtual Machines screen
ESLP:Order Disaster Recovery from Virtual Machines screen

Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine 


You can request a test failover to meet compliance requirements or to verify that the Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.  

After a successful test failover, you can view the test failover virtual machine in the Armor Management Portal (AMP). 

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + NotificationsClick New Ticket
  3. Click the plus ( + ) icon
  4. In Ticket Subject, enter Request for a Failover or Request for a Test Failovertest failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket ExplanationDescription, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
      To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
      • Armor Support will update the ticket when the test failover is complete. 
    • On the To view the test failover virtual machine, on the left-side navigation, click Infrastructure
    • Click Virtual Machines
      • The failover will be listed in the table. The name of this the test failover virtual machine will include the name of the original primary virtual machine, along with Test- Test added to the titlename.   For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will appear as be My Company - Test
      Click the Test virtual machine. 
      • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
      • Under Storage, the disk is tagged with Disaster Recovery. 
      • The Continuous Server Replication tab  section will not appear in the detailed screen screen for the test failover virtual machine.  

An orange icon indicates that the infrastructure is in the recovery site. 

A gray icon indicates that the infrastructure is in the protected site. 

Click the desired virtual machine. 

Troubleshoot Continuous Server Replication tab

If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 


  1. (Optional) To access the test failover virtual machine in the test failover site, you must download and install the SSL/VPN client for the test failover environment. 
    • You must download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
      • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
      • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment
    • To learn how to


    • download and install the SSL/VPN client, see SSL VPN
  1. To end the test failover, create a support ticket and indicate your interest to end the test failover. 
    • Armor Support will remove the test failover virtual machine from your AMP account. 


  • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

Frequently asked questions

What are the requirements for requesting a disaster recovery? 

How long does it take my for environment to be replicated in the failover site? 

If I make any changes while working in the failover site, will those changes be reflected in the primary data site? 

If my primary data center is down, does Armor automatically revert my environment into the failover site, or do I need to submit a request? 

If I am simply performing a test failover for compliance reasons, how do I return to my primary data center? 

While working in my failover site, can I manage my firewall rules? 

How do I access my virtual machines while working in my failover site? 

What aspects of my environment are replicated into the failover site? 


To request a certificate for compliance reasons, create a support ticket and indicate your interest to receive a certificate.  

Request a live recovery and view a live recovery virtual machine


Excerpt Include
ESLP:Request a live failover (snippet)
ESLP:Request a live failover (snippet)



Excerpt Include
ESLP:Troubleshoot Disaster Recovery (snippet)
ESLP:Troubleshoot Disaster Recovery (snippet)

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