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Home > Armor Complete - Product User Guide > Disaster Recovery (upgraded users) (external draft) > Disaster Recovery (upgraded users) (external draft)

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Topics Discussed

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Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Server Replication
  • Write Server Replication
Note

This document only applies to upgraded users.

Overview

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If you are not an upgraded user, see Continuous Server Replication - Disaster Recovery

Armor highly recommends that you review the FAQs for Upgraded Users with Disaster Recovery to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

Armor, along with Zerto, provides a fully managed continuous

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server replication (disaster recovery) add-on product.

At a high-level, this

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add-on product recovers and replicates your resources

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into a

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recovery environment to help you:

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  • Maintain your applications during an outage in your primary data center
  • Meet compliance requirements


Note

Currently, Disaster Recovery (Continuous Server Replication) is available in the DFW01 (Dallas) and PHX01 (Phoenix) environments.


This add-on product

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recovers (and then restores) the following resources from your

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primary environment into a

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recovery environment:  

Resource type

Specific components

Security
  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management
Infrastructure
  • Workloads
  • Virtual machines
  • IP Addresses
  • L2L VPN
  • SSL/VPN


Typically, the

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recovery site is the closest data center to your primary data center. Currently, Armor offers this add-on product in the following locations: 

Primary

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environment

Default

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recovery environment

Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Before you begin

Before you order Continuous Server Replication (Disaster Recovery) and request a failover, consider the following statements: 

  • Only an authorized user can request a failover. Armor Support will maintain a list of authorized users who can represent your organization and request a failover. 
  • You can only access your failover virtual machine via the VMwareTRAY SSL VPN-Plus Client. 
    • The Cisco AnyConnect Secure Mobility Client from Gen 3 will not work with a failover virtual machine in Gen 4.
    • To learn how to download and install this client, see SSL/VPN.
  • During a data center outage, Armor does not automatically perform a live failover for your environment. Armor will always wait for your approval before performing a failover. 
    • You must submit a support ticket to Armor to request a live failover.
  • After a failover is complete

Before your order this add-on product, consider the following factors: 

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Anchor
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)


Note

As part of the upgrade process, any virtual machine that was subscribed to Continuous Server Replication (Disaster Recovery) in Gen 3 will retain that service in Gen 4.  

For any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for newly created Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery) in AMP. 

You can order Continuous Server Replication (Disaster Recovery) from the 

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Marketplace screen or from the Virtual Machines screen.


Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

  1. In the Armor Management Portal (AMP),

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  1. in the left-side navigation, click 

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  1. Marketplace

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  1. Under Business Continuity, locate and select Continuous Server Replication
  2. In the drop-down menu,

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  1. select the desired virtual machine. 

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  1. Click Choose This
  2. Click Purchase
    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process
    • For first-time subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete.

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    •   
  1. When Armor Support communicates that the add-on product has been fully provisioned:
    1. Return to the Virtual

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    1. Machine screen. 
    2. Locate and select the desired virtual machine. 

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    1. Click Backup + Recovery
    2. Review the status for Server Replication. The status will change

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    1. from Configuring to Enabled

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Note

Review the following table to better understand

how to review the Continuous Server Replication tab.

theBackup + Recovery section:

Column

Description

Server Replication

The order status for this add-on product:

Provisioning
  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour
failover
recovery data center location
Status

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the
failover environment

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recovery environment
Note

After your add-on product has been fully provisioned, Armor recommends that you request a test failover, simply to verify the service is functional. To learn more, seeRequest a test failover and view a test

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failover virtual machine.


Option 2: Order from the Virtual Machines screen

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ESLP:Order Disaster Recovery from Virtual Machines screen
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Anchor
Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine 


You can request a test failover to meet compliance requirements or to verify that

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the Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.

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After a successful test failover, you can view

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the test failover virtual machine in the Armor Management Portal (AMP). 

Note

During a test failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications

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  1. Click the plus ( + ) icon
  2. In 

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  1. Subject, enter Request for a

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  1. test failover
  2. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  3. In 

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  1. Description, enter the name of the corresponding virtual machine. 
  2. Click Create Ticket

    ...

      • Armor Support will update the ticket when the test failover is complete. 

    ...

    1. To view the test failover virtual machine, on the left-side navigation, click Infrastructure
    2. Click Virtual Machines
      • The

    ...

      • name of

    ...

      • the test failover virtual machine will include the name of the

    ...

      • primary virtual machine, along with 

    ...

      • - Test added to the

    ...

      • name.

    ...

      • For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will

    ...

      • be My Company - Test
      • The Continuous Server Replication

    ...

      •  section will not appear

    ...

      • in the

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      •  detailed screen screen for the test failover virtual machine.   
    1. (Optional) To access the test failover virtual machine in the test failover site, you must download and install the

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    1. SSL/VPN client for the test failover

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    1. environment
      • You

    ...

      • must

    ...

      • download the client for your

    ...

      • correct recovery location (DFW01-Recovery

    ...

      •  or PHX01-Recovery).
        • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
        • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 
      • To learn how to download and install the SSL/VPN client,

    ...

    ...

    Note
    1. To
    terminate
    1. end the test failover,
    create
    1.  create a support ticket and indicate your interest to end the test failover.
     Armor
    1.  
      • Armor Support will remove the test failover virtual
    machines
      • machine from your AMP account. 

    Note

    To request a certificate for compliance reasons, create a support ticket and indicate your interest to receive a certificate.  


    Request a live recovery and view a live

    ...

    You can request a live failover to troubleshoot during an outage in your primary data center. After a successful live failover, you can view and confirm the live failover in the Armor Management Portal (AMP). 

    Before you request a live failover, consider the following: 

    Only authorized users can request a live failover. 

    Note
    During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 
    Note

    During a live failover, Armor recommends that you do not make any changes to your failover virtual machine. Any change you make will not replicated in the primary virtual machine.

    1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
    2. Click Tickets + Notifications
    3. Click New Ticket
    4. In Ticket Subject, enter Request for a Live Failover or Request for a Test Failover
      • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live failover. 
    5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
    6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
    7. Click Create Ticket
    8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
      • Armor Support will update the ticket when the test failover is complete. 
    9. On the left-side navigation, click Infrastructure
    10. Click Virtual Machines. The failover virtual machine will be listed in the table. 
      • The name of the failover virtual machine will be the same as the original virtual machine, along with a yellow icon.  
      • The original virtual machine will not be listed in this table. 
      • The Continuous Server Replication tab will not appear not appear in the VM Details screen.   
    11. (Optional) To access the virtual machine in the failover site, you must download and install the Gen 4 SSL/VPN client for the failover site. 
      • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) client. 
        • You must download the client for your failover location (DFW01-Recovery or PHX01-Recovery).
        • To learn how to download and install the SSL/VPN client, see SSL/VPN
    Note

    After the outage is complete, Armor will send you a notification; however, you must submit a support ticket to request a failover termination. Armor Support will remove the failover virtual machines from your AMP account. 

    Troubleshoot Continuous Server Replication tab

    If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 

    • You have not ordered Continuous Server Replication service. 
    • Armor Support has not completely provisioned the service.
      • This service may take up to two days to appear in your AMP account. 
    • You do not have permission to order and view this service. 
      • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

    recovery virtual machine


    Excerpt Include
    ESLP:Request a live failover (snippet)
    ESLP:Request a live failover (snippet)
    nopaneltrue


    Info

    Troubleshooting

    Excerpt Include
    ESLP:Troubleshoot Disaster Recovery (snippet)
    ESLP:Troubleshoot Disaster Recovery (snippet)
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