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Home > Armor Complete - Product User Guide > Disaster Recovery (upgraded users) (external draft) > Disaster Recovery (upgraded users) (external draft)

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Note

This document only applies to upgraded users.

Overview

This document only applies to upgraded users.

If you are not an upgraded user, see Continuous Server Replication (Disaster Recovery).

Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Server Replication
  • Write Server Replication
Note

Armor highly recommends that you review the FAQs for Upgraded Users with Disaster Recovery to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

Note

Currently, Disaster Recovery (Continuous Server Replication) is available in the DFW01 (Dallas) and PHX01 (Phoenix) environments.

Armor, along with Zerto, provides a fully managed continuous data server replication (disaster recovery) add-on product.

At a high-level, this service add-on product recovers and replicates your resources in into a failover site recovery environment to help you:

  • Troubleshoot Maintain your applications during an outage in your primary data center
  • Meet compliance requirements


This add-on product replicates recovers (and then restores) the following resources from your production primary environment into a failover siterecovery environment:  

Resource type

Specific components

Security
  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management
Infrastructure
  • Workloads
  • Virtual machines
  • IP Addresses
  • L2L VPN
  • SSL/VPN


Typically, the failover recovery site is the closest data center to your primary data center. Currently, Armor offers this add-on product in the following locations: 

data center failover site

Primary

environment

Default

recovery environment

Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Before you begin

Before your order this add-on product, consider the following factors: 

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Anchor
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)

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Note

If you had the Continuous Server Replication (Disaster Recovery) add-on product in Gen 3, then as part of the upgrade process, the corresponding virtual machines will have this add-on product in Gen 4. As a result, there is no need to order this add-on product again..

However, for Gen 3 virtual machines that did not have this add-on product, or for new virtual machines created in Gen 4, you must order the add-on product through AMP.

You can order Continuous Server Replication (Disaster Recovery) from the 

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Marketplace screen or from the Virtual Machines screen.


Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

  1. In the Armor Management Portal (AMP), on in the left-side navigation, click InfrastructureMarketplace
  2. Click Virtual Machines
  3. Locate and select the desired virtual machine.
  4. Next to the virtual machine name, click the gear icon. 
  5. Select Add Continuous Replication.Under Business Continuity, locate and select Continuous Server Replication
  6. In the drop-down menu, confirm select the desired virtual machine. 
  7. Review the information, including pricing information, and then select SubmitClick Choose This
  8. Click Purchase
    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process
    • For first-time userssubscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional virtual machines will only take 30 minutes to complete. 
    To confirm that this service was activated
    •   
  9. When Armor Support communicates that the add-on product has been fully provisioned:
    1. Return to the Virtual Machine Details screen for Machine screen. 
    2. Locate and select the desired virtual machine. 
    3. Click the Continuous Server Replication tab.Click Backup + Recovery
    4. Review the status for Server Replication. The status will change from Provisioning to from Configuring to Enabled
  10. (Optional) Armor recommends that after your add-on product has been fully provisioned, you should request a test failover, simply to verify the service. 
Note

Review the following table to better understand theBackup + Recovery section:

Column

Description

Server Replication

The order status for this add-on product:

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  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour

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recovery data center location
Status

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the

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recovery environment
Note

After your add-on product has been fully provisioned, Armor recommends that you request a test failover, simply to verify the service is functional. To learn more, seeRequest a test failover and view a test

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failover virtual machine.


Option 2: Order from the Virtual Machines screen

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ESLP:Order Disaster Recovery from Virtual Machines screen
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Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine 

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You can request a test failover to meet compliance requirements or to verify that the addthe Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.   

After a successful test failover, you can view and confirm the test failover virtual machine in the Armor Management Portal (AMP). 

Note

During a test failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + NotificationsClick New Ticket
  3. Click the plus ( + ) icon
  4. In Ticket Subject, enter Request for a Test Failovertest failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket ExplanationDescription, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
      To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
      • Armor Support will update the ticket when the test failover is complete. 
    • On the To view the test failover virtual machine, on the left-side navigation, click Infrastructure
    • Click Virtual Machines
      • The failover will be listed in the table. The name of this the test failover virtual machine will include the name of the original primary virtual machine, along with Test- Test added to the titlename.   For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will appear as be My Company - Test
      • The Continuous Server Replication tab  section will not appear not appear in the VM Details screen detailed screen screen for the test failover virtual machine.   
    • (Optional) To access the test failover virtual machine in the test failover site, you must download and install the Gen 4 SSL/VPN client for the test failover siteenvironment
      • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) client. You must download the client for your failover correct recovery location (DFW01-Recovery or  or PHX01-Recovery).
        • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
        • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment. 
      • To learn how to download and install the SSL/VPN client, see see SSL / VPN

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  1. To

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  1. end the test failover,

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  1.  create a support ticket and indicate your interest to end the test failover.

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  1.  
    • Armor Support will remove the test failover virtual

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    • machine from your AMP account. 

Note

To request a certificate for compliance reasons, create a support ticket and indicate your interest to receive a certificate.  


Request a live recovery and view a live

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You can request a live failover to troubleshoot during an outage in your primary data center. After a successful live failover, you can view and confirm the live failover in the Armor Management Portal (AMP). 

Note
During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 
Note

During a live failover, Armor recommends that you do not make any changes to your failover virtual machine. Any change you make will not replicated in the primary virtual machine.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Live Failover or Request for a Test Failover
    • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live failover. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines. The failover virtual machine will be listed in the table. 
    • The name of the failover virtual machine will be the same as the original virtual machine, along with a yellow icon.  
    • The original virtual machine will not be listed in this table. 
    • The Continuous Server Replication tab will not appear not appear in the VM Details screen.   
  11. (Optional) To access the virtual machine in the failover site, you must download and install the Gen 4 SSL/VPN client for the failover site. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) client. 
      • You must download the client for your failover location (DFW01-Recovery or PHX01-Recovery).
      • To learn how to download and install the SSL/VPN client, see SSL/VPN
Note

After the outage is complete, Armor will send you a notification; however, you must submit a support ticket to request a failover termination. Armor Support will remove the test virtual machines from your AMP account. 

Troubleshoot Continuous Server Replication tab

If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 

  • You have not ordered Continuous Server Replication service. 
  • Armor Support has not completely provisioned the service.
    • This service may take up to two days to appear in your AMP account. 
  • You do not have permission to order and view this service. 
    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

recovery virtual machine

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Excerpt Include
ESLP:Request a live failover (snippet)
ESLP:Request a live failover (snippet)
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Info

Troubleshooting

Excerpt Include
ESLP:Troubleshoot Disaster Recovery (snippet)
ESLP:Troubleshoot Disaster Recovery (snippet)
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Related Documentation 

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