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Home > Armor Complete - Product User Guide > Disaster Recovery (upgraded users) (external draft) > Disaster Recovery (upgraded users) (external draft)

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Topics Discussed

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Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Server Replication
  • Write Server Replication
Note

This document only applies to upgraded users.

Overview

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If you are not an upgraded user, see Continuous Server Replication - Disaster Recovery

Armor highly recommends that you review the FAQs for Upgraded Users with Disaster Recovery to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

Armor, along with Zerto, provides a fully managed continuous

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server replication (disaster recovery)

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add-on product.

At a high-level, this

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add-on product recovers and replicates your resources

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into a

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recovery environment to help you:

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  • Maintain your applications during an outage in your primary data center
  • Meet compliance requirements

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Note

Currently, Disaster Recovery (Continuous Server Replication) is available in the DFW01 (Dallas) and PHX01 (Phoenix) environments.


This add-on product recovers (and then restores) the following resources from your

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primary environment into

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a recovery environment:  

Resource type

Specific components

Security
  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management
Infrastructure
  • Workloads
  • Virtual machines

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  • IP

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  • Addresses
  • L2L VPN
  • SSL/VPN

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  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management


Typically, the

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recovery site is the closest data center to your primary data center. Currently, Armor offers this

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add-on product in the following locations: 

Primary

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environment

Default

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recovery environment

Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Before you begin

Before your order this add-on product, consider the following factors: 

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Anchor
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)


Note

If your Gen 3 virtual machines were subscribed to Continuous Server Replication (Disaster Recovery), then as part of the upgrade process, Armor has automatically subscribed those virtual machines to Continuous Server Replication (Disaster Recovery) in Gen 4. In this case, you do not need to order Continuous Server Replication (Disaster Recovery). However, for any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for new Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery). 

You can order Continuous Server Replication (Disaster Recovery) from the 

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Marketplace screen or from the Virtual Machines screen.


Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

  1. In the Armor Management Portal (AMP),

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  1. in the left-side navigation, click 

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  1. Marketplace

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  1. Under Business Continuity, locate and select Continuous Server Replication
  2. In the drop-down menu,

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  1. select the desired virtual machine. 

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  1. Click Choose This
  2. Click Purchase
    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process
    • For first-time

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    • subscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional

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    • virtual machines will only take 30 minutes to complete.

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    •   
  1. When Armor Support communicates that the add-on product has been fully provisioned:
    1. Return to the Virtual

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    1. Machine screen. 
    2. Locate and select the desired virtual machine. 

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    1. Click Backup + Recovery
    2. Review the status for Server Replication. The status will change from Configuring to Enabled. 

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Note

Review the following table to better understand theBackup + Recovery section:

Column

Description

Server Replication

The order status for this add-on product:

  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour recovery data center location
Status

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the recovery environment
Note

After your add-on product has been fully provisioned,

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Armor recommends that you request a test failover, simply to verify the service

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is functional. To learn more, seeRequest a test failover and view a test failover virtual machine.


Option 2: Order from the Virtual Machines screen

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ESLP:Order Disaster Recovery from Virtual Machines screen
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Anchor
Request a test failover and view a test

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failover virtual machine
Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine 


You can request a test failover to meet compliance requirements or to verify that

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the Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.

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After a successful test failover, you can view

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the test failover virtual machine in the Armor Management Portal (AMP). 

Note

During a test failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications

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  1. Click the plus ( + ) icon
  2. In 

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  1. Subject, enter Request for a

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  1. test failover
  2. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  3. In 

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  1. Description, enter the name of the corresponding virtual machine. 
  2. Click Create Ticket

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      • Armor Support will update the ticket when the test failover is complete. 

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    1. To view the test failover virtual machine, on the left-side navigation, click Infrastructure
    2. Click Virtual Machines
      • The

    ...

      • name of

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      • the test failover virtual machine will include the name of the

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      • primary virtual machine, along with 

    ...

      • - Test added to the

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      • name.

    ...

      • For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will

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      • be My Company - Test

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      • The Continuous Server Replication

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      •  section will not appear in the detailed screen screen for the test failover virtual machine.

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      •   
    1. (Optional) To access the test failover virtual machine in the test failover site, you must download and install the

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    1. SSL/VPN client for the test failover

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    1. environment
      • You

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      • must download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
        • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
        • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment
      • To learn how to download and install the SSL/VPN client,

    ...

    ...

    1. To

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    1. end the test failover,

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    1.  create a support ticket and indicate your interest to end the test failover. 
      • Armor Support will remove the test failover virtual

    ...

      • machine from your AMP account. 

    ...


    Note

    To request a certificate for compliance reasons

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    , create a support ticket and

    ...

    indicate your interest to receive a certificate.  

    ...


    Request a live recovery and view a live

    ...

    You can request failover to troubleshoot during an outage in your primary data center. 

    During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 

    Note

    During a live failover, Armor recommends that you do not make any changes to your failover virtual machine. Any change you make will not replicated in the primary virtual machine.

    After a successful failover, you can view and confirm the failover in the Armor Management Portal (AMP). 

    1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
    2. Click Tickets + Notifications
    3. Click New Ticket
    4. In Ticket Subject, enter Request for a Live Failover or Request for a Test Failover
      • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live failover. 
    5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
    6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
    7. Click Create Ticket
    8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
      • Armor Support will update the ticket when the test failover is complete. 
    9. On the left-side navigation, click Infrastructure
    10. Click Virtual Machines
      • The failover will be listed in the table. The name of this virtual machine will include the name of the original virtual machine, along with Test added to the title. 
      • For example, if the name of the virtual machine is My Company, then the failover virtual machine will appear as My Company - Test
    11. Click the Test virtual machine. 
      • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
      • Under Storage, the disk is tagged with Disaster Recovery.
      • The Continuous Server Replication tab will not appear in the failover virtual machine. 

    Troubleshoot Continuous Server Replication tab

    If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 

    • You have not ordered Continuous Server Replication service. 
    • Armor Support has not completely provisioned the service.
      • This service may take a few minutes to appear in your AMP account. 
    • You do not have permission to order and view this service. 
      • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

    Frequently asked questions

    I had Continuous Server Replication (Disaster Recovery) in my Gen 3 (my.armor.com) environment. Do I need to order this add-on product again in my Gen 4 (amp.armor.com) environment?

    In short, no. As part of the upgrade process, Armor automatically subscribes your corresponding virtual machines to Continuous Server Replication (Disaster Recovery) in Gen 4. 

    For any Gen 3 virtual machine that did not have Continuous Server Replication (Disaster Recovery), or for newly created Gen 4 virtual machines, you must order Continuous Server Replication (Disaster Recovery) in AMP. 

    To learn how to order, see Disaster Recovery (upgraded users) (external draft).

    How do I order Continuous Server Replication (Disaster Recovery) and request a failover? 

    In short, you can order the Continuous Server Replication (Disaster Recovery) add-on product in the Armor Management Portal (AMP). Once this add-on product has been fully provisioned, you can submit a support ticket to request a failover. Armor Support will coordinate with you to establish expectations and timelines. 

    To learn how to order Continuous Server Replication (Disaster Recovery), as well as request a failover, see Disaster Recovery (upgraded users) (external draft).

    If my primary data center is down, does Armor automatically perform a failover?  

    Although Armor will notify you about a data center outage, you are still responsible for communicating a failover request to Armor.

    Similarly, although Armor will notify you about the end of a data center outage, you must contact Armor to terminate the failover. 

    If I make a change while working in the failover site, will that change be reflected in the primary site? 

    In short, no. After a failover is complete, Armor removes the failover virtual machine from the Armor Management Portal (AMP). As a result, any change you make to your failover virtual machine will not reflected in the primary virtual machine. 

    How do I terminate a failover?  

    You must submit a request to Armor Support and indicate your interested to terminte the failover.

    How does Continuous Server Replication (Disaster Recovery) affect how information is displayed in AMP?

    Each virtual machine that is created contains a unique agent ID. During a failover, your virtual machine is essentially recreated in the failover site, which means this virtual machine will contain a new agent ID. After a failover, your virtual machine is recreated (again) in the primary site, with a new agent ID. As a result of these different agent IDs, there may be some discrepancies between the information that is displayed in AMP.  

    For example, in the Log Management screen in AMP, you may notice multiple entries for the same virtual machine. Although log collection is taking place and the friendly name of the virtual machine still appears, the collected logs are corresponding to different agent IDs, which is why there are multiple entries for the seemingly same virtual machine.   

    How do I access a failover virtual machine? 

    Similar to accessing a primary virtual machine, you must download and install an SSL/VPN client that corresponds to the failover site.

    Note

    To access a failover virtual machine, you cannot use the Gen 3 (my.armor.com) SSL/VPN client. You can only use the Gen 4 (amp.armor.com) SSL/VPN client.

    To learn how to download and install an SSL/VPN client in Gen 4, see SSL/VPN.

    What aspects of my environment are replicated into the failover site? 

    How long does it take my for environment to be replicated in the failover site? 

    recovery virtual machine


    Excerpt Include
    ESLP:Request a live failover (snippet)
    ESLP:Request a live failover (snippet)
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    Info

    Troubleshooting

    Excerpt Include
    ESLP:Troubleshoot Disaster Recovery (snippet)
    ESLP:Troubleshoot Disaster Recovery (snippet)
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