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Home > Armor Complete - Product User Guide > Disaster Recovery (upgraded users) (external draft) > Disaster Recovery (upgraded users) (external draft)

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Note

This document only applies to upgraded users.

Overview

This document only applies to upgraded users.

If you are not an upgraded user, see Continuous Server Replication (Disaster Recovery).

Note

To fully use this screen, you must have the following permissions assigned to your account:

  • Read Server Replication
  • Write Server Replication
Note

Armor highly recommends that you review the FAQs for Upgraded Users with Disaster Recovery to better understand how the Continuous Server Replication (Disaster Recovery) add-on product functions.

Note

Currently, Disaster Recovery (Continuous Server Replication) is available in the DFW01 (Dallas) and PHX01 (Phoenix) environments.

Armor, along with Zerto, provides a fully managed continuous data server replication (disaster recovery) serviceadd-on product.

At a high-level, this service add-on product recovers and replicates your resources in into a failover site recovery environment to help you:

  • Troubleshoot Maintain your applications during an outage in your primary data center
  • Meet compliance requirements


This service replicates add-on product recovers (and then restores) the following resources from your production primary environment into the failover sitea recovery environment:  

addresses

Resource type

Specific components

Security
  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management
Infrastructure
  • Workloads
  • Virtual machines
Networking
  • IP
  • Addresses
  • L2L VPN
  • SSL/VPN
Security 
  • Malware protection
  • File Integrity Monitoring
  • Patching
  • Log Management
Note

If there is an outage in your primary data center, and you continue to work with your infrastructure in the failover site, then any modifications you make will be not replicated in the primary data center once the outage has been resolved.


Typically, the failover recovery site is the closest data center to your primary data center. Currently, Armor offers this service add-on product in the following locations: 

data center failover site

Primary

environment

Default

recovery environment

Dallas (DFW01)Phoenix (PHX01)
Phoenix (PHX01)Dallas (DFW01)

Prerequisites

Before your order this add-on product, consider the following scenarios: 

  • In Gen 3 (my.armor.com), you were able to access your virtual machine via the Cisco AnyConnect Secure Mobility Client. In Gen 4 (amp.armor.com), you can only access virtual machines via the VMwareTRAY SSL VPN-Plus Client. Even after you upgrade to Gen 4, you can still use the Cisco to access your transferred virtual; machines; however, for a virtual machine that is replicated to the failover site, you can only access that virtual machine via the VMware client. In short, Armor recommends that you use the VMware client to access your virtual machines.
  • Even during a data center outage, you must submit a support ticket to Armor to request a live failover.
  • Any changes you make in your virtual machine while in the replication site will not be transferred over to the primary site at the end of the failover.  
  • Based on the size of your environment, first-time provisioning for this add-on product can take up to two days to complete. 
  • Based on the size of your environment, a failover may take


Anchor
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)

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Note

You can order Continuous Server Replication (Disaster Recovery) from the 

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Marketplace screen or from the Virtual Machines screen.


Option 1: Order from the Marketplace screen

To order from the Marketplace screen:

  1. In the Armor Management Portal (AMP), on in the left-side navigation, click InfrastructureMarketplace
  2. Click Virtual Machines
  3. Locate and select the desired virtual machine.
  4. Next to the virtual machine name, click the gear icon. 
  5. Select Add Continuous Replication.Under Business Continuity, locate and select Continuous Server Replication
  6. In the drop-down menu, confirm select the desired virtual machine. 
  7. Review the information, including pricing information, and then select SubmitClick Choose This
  8. Click Purchase
    • This action will automatically create a support ticket. Armor Support will use this ticket to communicate with you regarding the provisioning process
    • For first-time userssubscribers, it may take up to two business days for this add-on product to be fully provisioned in your account. After this first-time provisioning process, provisioning for additional provisioning virtual machines will only take 30 minutes to complete. 
    To confirm that this service was activated
    •   
  9. When Armor Support communicates that the add-on product has been fully provisioned:
    1. Return to the Virtual Machine Details screen for Machine screen. 
    2. Locate and select the desired virtual machine. 
    3. Click the Continuous Server Replication tab.Click Backup + Recovery
    4. Review the status for Server Replication. The status will change from Configuring to Enabled. 
  10. (Optional) Armor recommends that after your
Note

Review the following table to better understand theBackup + Recovery section:

Column

Description

Server Replication

The order status for this add-on product:

  • Configuring
  • Enabled
Protected SiteYour primary data center location
Recovery SiteYour recovery data center location
Status

The replication / syncing status of this add-on product

  • Initializing
  • MeetingSLA
Current RPO (Recovery point objective)The time of the last sync of your primary environment to the recovery environment
Note

After your add-on product has been fully provisioned,

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Armor recommends that you request a test failover, simply to verify the service

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is functional. To learn more, seeRequest a test failover and view a test failover virtual machine.


Option 2: Order from the Virtual Machines screen

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ESLP:Order Disaster Recovery from Virtual Machines screen
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Anchor
Request a test failover and view a test

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failover virtual machine
Request a test failover and view a test failover virtual machine
Request a test failover and view a test failover virtual machine 

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You can request a test failover to meet compliance requirements or to verify that the addthe Continuous Server Replication (Disaster Recovery) add-on product was successfully provisioned in your account.   

After a successful test failover, you can view and confirm the test failover virtual machine in the Armor Management Portal (AMP). 

Note

During a test failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + NotificationsClick New Ticket
  3. Click the plus ( + ) icon
  4. In Ticket Subject, enter Request for a Test Failovertest failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket ExplanationDescription, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
      To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
      • Armor Support will update the ticket when the test failover is complete. 
    • On the To view the test failover virtual machine, on the left-side navigation, click Infrastructure
    • Click Virtual Machines
      • The failover will be listed in the table. The name of this the test failover virtual machine will include the name of the original primary virtual machine, along with Test- Test added to the titlename.   For example, if the name of the primary virtual machine is My Company, then the name of test failover virtual machine will appear as be My Company - Test
      Click the Test virtual machine. 
      • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
      • Under Storage, the disk is tagged with Disaster Recovery.
      • The Continuous Server Replication tab  section will not appear in the detailed screen screen for the test failover virtual machine.    
    • (Optional) To access the test failover virtual machine in the test failover site, you must download and install the Gen 4 SSL/VPN client for the test failover siteenvironment
      • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) clientmust download the client for your correct recovery location (DFW01-Recovery or PHX01-Recovery).
        • If your primary environment is DFW01, then you should download the client for PHX01-Recovery environment.
        • If your primary environment is PHX01, then you should download the client for DFW01-Recovery environment
      • To learn how to download and install the SSL/VPN client, see see SSL / VPN. 
    • To terminate end the test failover, create  create a support ticket and indicate your interest to end the test failover. 
      • Armor Support will remove the test failover virtual machines machine from your AMP account. 
      (Optional) You can request Armor to send you a certificate that you can use

Note

To request a certificate for compliance reasons

...

, create a support ticket and

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indicate your interest to receive a certificate.  

...


...

Request a live recovery and view a live

...

You can request failover to troubleshoot during an outage in your primary data center. 

During an outage, Armor will send you a notification regarding the outage in your primary data center; however, you must submit a support ticket to request the live failover. 

Note

During a live failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

After a successful failover, you can view and confirm the failover in the Armor Management Portal (AMP). 

  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Live Failover or Request for a Test Failover
    • Armor will notify you of a data center outage. In this case, you must still submit a support ticket to request a live failover. 
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines
    • The failover will be listed in the table. The name of this virtual machine will include the name of the original virtual machine, along with Test added to the title. 
    • For example, if the name of the virtual machine is My Company, then the failover virtual machine will appear as My Company - Test
  11. Click the Test virtual machine. 
    • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
    • Under Storage, the disk is tagged with Disaster Recovery.
    • The Continuous Server Replication tab will not appear in the failover virtual machine. 

Troubleshoot Continuous Server Replication tab

If you cannot access the Continuous Server Replication tab in the Virtual Machine Details screen, consider that: 

  • You have not ordered Continuous Server Replication service. 
  • Armor Support has not completely provisioned the service.
    • This service may take a few minutes to appear in your AMP account. 
  • You do not have permission to order and view this service. 
    • You must have the Read Server Replication and Write Server Replication permissions enabled. Contact your account administrator to enable this permission. To learn how to update you permissions, see Roles and Permissions (Armor Complete)

Frequently asked questions

How do I order Continuous Server Replication and request a failover? 

In short, you can order Continuous Server Replication (Disaster Recovery) in the Armor Management Portal (AMP). Once this add-on product has been fully provisioned, you can simply submit a support ticket to request a failover. Armor Support will coordinate with you to establish timelines. 

To learn more about how to order this add-on product, as well as request a failover, see .

What happens during a data center outage? 

Armor will notify you about a data center outage; however, you are responsible for notifying Armor about your request to perform a failover. 

What are the requirements for requesting a disaster recovery? 

How long does it take my for environment to be replicated in the failover site? 

If I make any changes while working in the failover site, will those changes be reflected in the primary data site? 

In short, no. After a failover is complete, Armor removes the failover virtual machine from the Armor Management Portal (AMP). As a result, any change you make in AMP will not be reflected in the primary virtual machine. 

If my primary data center is down, does Armor automatically revert my environment into the failover site, or do I need to submit a request? 

No. 

How do I end a live failover or a test failover? 

You must submit a request to Armor Support that you want to end your failover. Simply submit a support ticket. 

If I am simply performing a test failover for compliance reasons, how do I return to my primary data center? 

While working in my failover site, can I manage my firewall rules? 

How do I access a failover virtual machine? 

Similar for accessing a virtual machine in the primary site, you must download and install an SSL/VPN client that corresponds to the failover site.

Note

To access a failover virtual machine, you cannot use the Gen 3 (my.armor.com) SSL/VPN client. You can only use the Gen 4 (amp.armor.com) SSL/VPN client.

To learn how to download and install an SSL/VPN client in Gen 4, see SSL/VPN.

What aspects of my environment are replicated into the failover site? 

How does Armor handle Continuous 

recovery virtual machine

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Excerpt Include
ESLP:Request a live failover (snippet)
ESLP:Request a live failover (snippet)
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Info

Troubleshooting

Excerpt Include
ESLP:Troubleshoot Disaster Recovery (snippet)
ESLP:Troubleshoot Disaster Recovery (snippet)
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