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Excerpt Include
Create a support ticket (snippet)
Create a support ticket (snippet)
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Note

You can configure your account to receive a notification when a support ticket has been updated. 

To learn, see Configure Notification Preferences


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View a support ticket
View a support ticket
View a support ticket

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  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 

 

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Add a recipient to an existing support ticket
Add a recipient to an existing support ticket
Add a recipient to an existing support ticket

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  • A ticket was never created in this account.
  • You do not have permission to view a ticket.
    • You must have the Read Ticket(s) permission enabled to view tickets. Contact your account administrator to enable this permission. To learn how to update your permissions, see Roles and Permissions