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Home > AMP User Guides > Support Tickets
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Create a support ticket
Create a support ticket
Create a support ticket

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Create a support ticket (snippet)
Create a support ticket (snippet)
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View a support ticket
View a support ticket
View a support ticket

To view the status of a support ticket: 

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 

 


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Add a recipient to an existing support ticket
Add a recipient to an existing support ticket
Add a recipient to an existing support ticket

  1. In the Armor Management Portal (AMP), in the left-side navigation, click Support
  2. Click Tickets + Notifications
  3. Locate and select the desired ticket. 
  4. In Add Recipient, enter the name or username of the recipient, and then select the name. 
    • To remove a recipient, click the corresponding trash icon.

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Chat with Armor
Chat with Armor
Chat with Armor

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Chat with Armor (snippet)
Chat with Armor (snippet)
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Call Armor
Call Armor
Call Armor

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Call Armor (snippet)
Call Armor (snippet)
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Troubleshooting
Troubleshooting
Troubleshoot Tickets + Notifications screen

If you do not see any tickets in the Tickets + Notifications screen, consider that:

  • A ticket was never created in this account.
  • You do not have permission to view a ticket.
    • You must have the Read Ticket(s) permission enabled to view tickets. Contact your account administrator to enable this permission. To learn how to update your permissions, see Support Tickets