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ESLP:Armor Complete users (snippet)
ESLP:Armor Complete users (snippet)
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Note

To fully use this screen, you must have the following permission assigned to your account:

  • Read Dashboard Statistics

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Overview
Overview
Overview

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ESLP:Security Incidents - Overview (snippet)
ESLP:Security Incidents - Overview (snippet)
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Access the Security Incidents screen
Access the Security Incidents screen
Access the Security Incidents Screen

  1. In the Armor Management Portal (AMP), click Security. 
  2. Click Security Incidents. 

Column

Description

Ticket NumberThe number of the ticket.
Ticket Summary

A brief summary of the ticket.

You will only see an incident if you are listed as a recipient on the support ticket or if you opened the support ticket. 

Ticket Severity

There are four status types:

  • Low
  • Medium
  • High
  • Critical
    • Security Incidents with a Critical status are also known as a Critical Incident.
    • Critical Incidents also appear in the Security Dashboard.
Ticket Status

There are two status types:

  • Open
  • Requires Attention
Created DateThe date the ticket was opened.
Note

To learn more, see Health Overview Dashboard.

Close A Security Incident 

After you have performed the troubleshooting tips suggested by Armor Support, to close the ticket, simply enter a comment expressing your desire to close the ticket. Afterwards, Armor Support will verify and confirm that the Security Incident has been properly addressed, and then they will close the ticket. 

Only Armor Support can close a Security Incident. 

Info

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Troubleshoot the Security Incidents screen
Troubleshoot the Security Incidents screen
Troubleshooting

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ESLP:Troubleshoot the Security Incidents screen (snippet)
ESLP:Troubleshoot the Security Incidents screen (snippet)
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Review API calls
Review API calls
Review API Calls

Related Documentation 

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