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Home > AMP Account User Guides > Support Tickets
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To fully use this screen, you must have the following permissions added to your account:

  • Read Ticket(s)
  • Read Ticket Group(s)
  • Write Ticket Group(s)
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Release note - AMP 2.50 (March 2, 2019)

The Armor Ticketing System has been updated to provide a variety of support-related enhancements. With the updated ticketing system, you can expect fewer, yet more meaningful emails, along with faster ticket routing and better ticket categorization.

Additionally, with this release: 

  • Previously closed tickets were officially archived within AMP. 
  • Open or unresolved tickets were upgraded to the updated ticketing platform.
  • Organizations (Admin, Technical, Billing, and Security) have been established in AMP, to help manage ticket notifications. 

Review the following document to learn how to create and review support tickets in this updated ticketing platform.

To view the FAQs associated with this release, see FAQs for Armor's updated ticketing platform.

Overview

You can use this document to learn how to: 

  • Create a support ticket
  • Manage users in an organization
  • View legacy tickets (archived tickets)
    • This section only applies to users who created a support ticket before March 2, 2019.

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View legacy support tickets
View legacy support tickets
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Legacy Support Tickets

Note

This section only applies to users who created a support ticket before March 2, 2019.

If you became an Armor user after March 2, 2019, then you will not see the View Archived Tickets section.

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