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Note

Release note - AMP 2.50 (March 2, 2019)

Armor's support ticket platform The Armor Ticketing System has been updated to provide a variety of support-related enhancements. With the new updated ticketing system, you can expect fewer, yet more meaningful emails, along with faster ticket routing and better ticket categorization.

Additionally, with this release: 

  • Previously closed tickets were officially archived within AMP. 
  • Open or unresolved tickets were migrated upgraded to the new updated ticketing platform.
  • Organizations (Admin, Technical, Billing, and Security) have been established in AMP, to help manage ticket notifications. 

Review the following document to learn how to create and review support tickets in this updated ticketing platform.

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