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Before your order this add-on product, consider the following scenarios: 

  • In Gen 3 (my.armor.com), you were able to access your virtual machine via the Cisco AnyConnect Secure Mobility Client. In Gen 4 (amp.armor.com), you can only access virtual machines via the VMwareTRAY SSL VPN-Plus Client. Even after you upgrade to Gen 4, you can still use the Cisco to access your transferred virtual; machines; however, for a virtual machine that is replicated to the failover site, you can only access that virtual machine via the VMware client. In short, Armor recommends that you use the VMware client to access your virtual machines.
  • Even during a data center outage, you must submit a support ticket to Armor to request a live failover.
  • Any changes you make in your virtual machine while in the replication site will not be transferred over to the primary site at the end of the failover.  
  • Based on the size of your environment, first-time provisioning for this add-on product can take up to two days to complete. 
  • Based on the size of your environment, a failover may take

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Anchor
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)
Order Continuous Server Replication (Disaster Recovery)

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  1. In the Armor Management Portal (AMP), on the left-side navigation, click Support.
  2. Click Tickets + Notifications
  3. Click New Ticket
  4. In Ticket Subject, enter Request for a Test Failover
  5. (Optional) In Add Recipient, enter the name or username of additional recipients to add to the ticket, and then select the name.
  6. In Ticket Explanation, enter the name of the corresponding virtual machine. 
  7. Click Create Ticket
  8. To view the status of your ticket, in the left-side navigation, click Support, and then click Tickets + Notifications
    • Armor Support will update the ticket when the test failover is complete. 
  9. On the left-side navigation, click Infrastructure
  10. Click Virtual Machines
    • The failover will be listed in the table. The name of this virtual machine will include the name of the original virtual machine, along with Test added to the title. 
      • For example, if the name of the virtual machine is My Company, then the failover virtual machine will appear as My Company - Test
  11. Click the Test virtual machine. 
    • Next to Region, the data center will list the secondary data center (the location for the disaster recovery for your virtual machine). 
    • Under Storage, the disk is tagged with Disaster Recovery.
    • The Continuous Server Replication tab will not appear in the failover virtual machine. 
  12. (Optional) To access the virtual machine in the failover site, you must download and install the Gen 4 SSL/VPN client for the failover site. 
    • You cannot use the Gen 3 (Cisco AnyConnect) client to connect to the virtual machine in the failover site; you must use the Gen 4 (VMware) client. 
      • To learn how to download and install the SSL/VPN client, see SSL/VPN.
  13. To terminate the test failover, create a support ticket and indicate your interest to end the test failover. 
    • Armor Support will remove the test virtual machines from your AMP account. 
  14. (Optional) You can request Armor to send you a certificate that you can use for compliance reasons. 
    1. Create a support ticket and and indicate your interest to receive a certificate. 


ColumnDescription
Server Replication
Protected Site
Recovery Site
Status
Current RPO (Recovery point objective)

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Note

During a live failover, Armor recommends that you do not make any changes to your virtual machine in the failover site. Any change you make will not replicated in the primary site.

If there is an outage in your primary data center, and you continue to work with your infrastructure in the failover site, then any modifications you make will be not replicated in the primary data center once the outage has been resolved.

After a successful failover, you can view and confirm the failover in the Armor Management Portal (AMP). 

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